Bus Service Officer

2 weeks ago

Albany, Australia Transit Systems Full time

Overview

Swan Transit is seeking expressions of interest for a suitable Bus Service Officer for the new Whiteman Park and Ellenbrook train stations.

The successful applicant will provide assistance and support in the successful operation of the Transperth bus network. This customer focused position ensures bus services operation in accordance with the approved timetable including the connections to and from Transperth services. In addition to being the primary point of contact to intending customers and supporting drivers.

ABOUT THE ROLE

- Providing customer service at Whiteman Park Station between the hours of 0630 to 0900 and 1500 to 1830, Monday through Friday (excluding public holidays).
- Providing customer service at Ellenbrook Station between the hours of 0630 to 0900 and 1500 to 1830, Monday through Friday (excluding public holidays).
- Provide support to bus drivers servicing the station.
- Identify and report any fleet compliance issues.

ABOUT YOU

- Good customer service and inter-personal skills
- Able to work unsupervised.
- Good problem-solving skills.
- Strong attention to detail.
- Assist and support Depot Coordinator.
- Commitment to Strong safety performance.
- Able to follow Swan Transit Policy and Procedures.

This new position is a non-driving role, and as such does not require the successful applicant to hold a heavy vehicle licence.

About Swan Transit

In partnership with Government, Swan Transit innovates, designs and delivers public transport solutions that attract passengers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability. Swan Transit is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With around 9000 employees, we are one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers with where they need to be and want to go.

ClickAPPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question. We are requesting your resume and a cover letter explaining why you are the best person for this position.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.

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