Business Partner – Quality, Compliance

Business Partner – Quality, Compliance & Safeguarding

Posted: 05/11/2025

Closing Date: 05/12/2025

Job Type: Permanent - Full Time

Job Category: Administration,Community Services,Quality Assurance & Safety

About Us
The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs—reinvesting every dollar to grow impact across our region. Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.

Job Description

Are you passionate about quality, safeguarding and continuous improvement in the disability and community services sector?
Join Mai-Wel, a values-driven organisation committed to delivering safe, high-quality, and person-centred services that make a real difference in people’s lives.

About the role

We’re seeking an experienced Business Partner – Quality, Compliance & Safeguarding (QCS) to support the implementation and continuous improvement of Mai-Wel’s Quality Management System.

In this key role, you’ll partner with leaders and teams across the organisation to enhance processes, practices and performance through collaboration, coaching and expert advice. You’ll be involved in audits, investigations and compliance monitoring to ensure our services are effective, safe and aligned with our values and obligations.

This position is based at our Corporate Services office (Maitland) with flexibility to work across sites and from home (hybrid).

Your responsibilities will include

- Partnering with teams to ensure compliance with legislation, standards and contracts.

- Coordinating and supporting internal and external audits.

- Leading and contributing to investigations and continuous improvement initiatives.

- Providing specialist advice on safeguarding, quality, and compliance matters.

- Promoting a culture of integrity, learning, and accountability across the organisation.

- Acting as a central point of contact for quality, compliance and safeguarding advice.

Desired Skills and Experience

About you

You’ll be an organised, proactive and trusted professional with a deep understanding of quality, compliance or safeguarding frameworks.
You’ll have the confidence to engage across all levels of the organisation and the heart to role‑model Mai‑Wel’s values of Respect, Integrity and Excellence.

Essential skills and experience

- Minimum 5 years’ experience in quality, compliance, governance or safeguarding within the human services sector.

- Strong knowledge of one or more of: NDIS Practice Standards, ISO 9001:2015, NSDS or child‑safe principles.

- Proven experience conducting audits, investigations or continuous improvement activities.

- Excellent communication, analysis, problem‑solving and time‑management skills.

- Proficiency in Microsoft 365.

- Tertiary qualification in a relevant field (e.g. Quality, Community Services, Health, Governance, HR or Leadership & Management).

- Lead Auditor or Workplace Investigation qualifications.

- Experience in multi‑standard compliance and trauma‑informed practice.

At Mai-Wel, you’ll join a supportive and inclusive organisation that values diversity, professional growth and continuous learning. You’ll be part of a collaborative team that’s passionate about empowering people and improving quality across everything we do.

- Hybrid working arrangements (office/home)

- Salary packaging benefits (up to $15,900 p.a.)

- Access to ongoing professional development

- A values-driven and inclusive culture

Ready to make a difference?

If you’re ready to use your expertise to strengthen quality and safeguarding across Mai-Wel, we’d love to hear from you.

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