Operations Manager

Occupation: Prison and corrective services

Reference: DJCS/CV1133

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

- Provide high level analysis and recommendations on emerging operational issues and trends.
- Ongoing, full-time opportunity
- COG 4: $107,737 - $131,457 plus superannuation

The Department of Justice and Community Safety (the department) is seeking an Operations Manager, to provide a critical role within Port Phillip Prison.

About the Business Unit

The Corrections and Justice Services (CJS) group, comprising Corrections Victoria, Justice Health and Justice Services, plays an integral role in developing safer and more resilient communities and in delivering a trusted justice and community safety system.

Corrections Victoria is responsible for the implementation of policies, programs and services that ensure the safe and secure containment of prisoners, and that seek to rehabilitate offenders by addressing the underlying causes of offending behaviour. Corrections Victoria also sets strategy, policy and standards for the management of the state's system of correctional facilities whilst also developing programs for the management and rehabilitation of prisoners and the community-based supervision of offenders.

Port Phillip Prison (St Johns Subacute Unit) provides a holistic, multidisciplinary approach to individualised care which motivates, encourages and promotes reintegration into the community. Port Phillip has advanced technology which improves security, streamlines operations and enhances connections for the people in our care.

About the Role

Reporting to the General Manager, Operations Managers lead day to day service delivery and are responsible for all aspects of the operation and performance of the prison. Operations Managers support, coach and guide prison based staff to promote staff wellbeing; develop capability and confidence and embed respect and human rights in day to day prison operations. Operations Managers lead a team to deliver offender management and services to people in custody that promotes rehabilitation and achieves good order, safety and security in the prison. As a contributing member of the prison Leadership Team, Operations Managers establish compliance and lead continuous quality improvement in the delivery of contemporary correctional practice to the standards required of Corrections. As people managers, Operations Managers are accessible and visible front line leaders who promote respect and are committed to excellence in all aspects of service delivery.

Some of your duties will include:

- Manage all aspects of operational service delivery and prison operations across Port Phillip Prison.
- Lead, supervise and guide staff, developing individual capability via performance management and a commitment to ongoing professional development.
- Establish a system for responding promptly to requests, complaints and concerns from people in custody, prioritising urgent or more complex matters.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

- Demonstrated experience in providing leadership within a highly complex service delivery area, preferably in relation to clients with multiple and complex needs and/or with a legislative framework.
- Experience in the management of sexual or violent offenders and / or a correctional environment will be considered favourably.
- Highly developed interpersonal and communication skills, including the ability to negotiate appropriate resolutions to complex and sensitive issues.

- Experience in developing and reviewing operating procedures and policies is desirable

Qualifications

- Completed Pre-service Prison Officer Training - Mandatory
- A current Victorian driver licence is required.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

Applications close Thursday 27 November 2025 at 11.59pm

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