Site Operations Manager

5 hours ago

City of Greater Dandenong, Australia Coates Hire Operations Pty Limited Full time

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

The opportunity

At Coates, we’re more than equipment hire — we’re about people, performance, and possibilities. As Site Operations Manager, you’ll take the lead in driving operational excellence, safety, and customer satisfaction across a network of branches.

You’ll lead a diverse team of managers, technicians, and customer service professionals empowering them to deliver on revenue, customer experience, and fleet performance targets. This is a hands‑on leadership role for someone who thrives in a fast‑paced environment and knows how to get the best out of people and operations.

What you’ll do

- Champion Coates’ Safety-First culture across every part of site operations.

- Drive operational, production and sales effectiveness to achieve revenue, fleet, and service goals.

- Lead, develop, and motivate a high-performing team of managers and frontline employees.

- Analyse performance data to identify growth opportunities and improve profitability.

- Ensure compliance with company standards, policies, and operational procedures.

- Build strong relationships with customers and represent Coates proudly in the market.

- Keep a close eye on fleet availability, maintenance, and service delivery to ensure customer needs are met — every time.

What you’ll bring

- Proven success in multi‑site or complex branch operations management, ideally in equipment hire, industrial or asset services.

- A track record of driving safety culture and operational excellence.

- Strong commercial acumen with the ability to analyse performance and identify opportunities for growth.

- Exceptional leadership and communication skills — you inspire people to perform.

- A customer‑first mindset and commitment to continuous improvement.

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

- Development and career progression pathways

- Access to our employee discounts, benefits and wellbeing program

- Purchased additional leave program

- Novated leasing and salary sacrifice

- 12 weeks Paid Parental Leave in addition to government parental leave scheme

- Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Unlock your next career opportunity – apply today

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

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