Case Manager

4 weeks ago

City of Melbourne, Australia ROBERT WALTERS AUSTRALIA Full time

An exciting opportunity has arisen for a Case Manager to join a dynamic team within a leading superannuation organisation on a permanent basis. You will be instrumental in advocating for members, resolving escalated issues and contributing to continuous improvement initiatives. The successful candidate will enjoy a supportive work environment, flexible working opportunities and generous superannuation contributions.

What you'll do:

As a Case Manager, you will play a pivotal role in managing and administering a portfolio of death claims. You will collaborate closely with various teams within the organisation to ensure seamless service delivery. Your keen attention to detail will be crucial as you review trustee recommendations and provide approval for payment processing. With your strong understanding of QA frameworks, you will conduct peer reviews to ensure accuracy.

- Manage and administer a portfolio of claims including escalated or disputed death claims.
- Provide expert case management for escalated complex or disputed claims in collaboration with the Technical Manager.
- Review the accuracy and reasonableness of trustee recommendations prepared by other team members and provide approval for payment processing.
- Utilise the QA framework to peer review team processing of exceptions and complex transactions within delegated authority to ensure accuracy.

What you bring:

- Minimum 3 years life insurance claims experience preferably within a customer-focused superannuation environment.
- Detailed expertise knowledge of the claims & applicable insurance policies including legacy insurers.
- High-level interpersonal skills with proven ability to build trust and rapport with internal and external stakeholders across all levels.
- Resilience and proven ability to work under pressure in a changing work environment.
- Strong written and verbal communication skills to liaise with members, insurer and other stakeholders.
- Certificate IV in Superannuation (ASFA 100) or Diploma of Superannuation Administration required.

What sets this company apart:

This organisation prides itself on its commitment to providing a 'Members First' service experience each day. With a team of approximately 400 people, they deliver superannuation and insurance member administrative services, as well as enterprise-wide services across Member Experience, Complaints, Technology and Continuous Improvement. They support members during difficult times, providing both advocacy and support to help navigate through their challenges.

Equal Opportunities:

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

This is a permanent position with a hybrid work environment, located in Melbourne CBD.

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