Customer Onboarding Manager

5 days ago

Council of the City of Sydney, Australia TRAILD PTY LTD Full time

TRAILD: Who are we?

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.

Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure.

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.

Hear how TRAILD customers speak about us here.

The Role: Want to be a part of our exciting growth journey?

We are looking for a Customer Onboarding Manager to join our talented and dynamic team. As the company has expanded into several international markets, we are seeking someone with a genuine passion for helping and supporting our clients.

In this role, you will be responsible for working closely with our clients to understand their business requirements, configure the software to meet their needs and support them throughout the implementation and onboarding process.

The ideal candidate will have a software consulting background with experience in accounts payable or the enterprise resource planning (ERP) space. Strong interpersonal and communication skills is a must, as well as the ability to think creatively when solving customer problems.

Key Responsibilities

- Effectively manage the onboarding and implementation of new clients.
- Understand customer goals and ensure they are achieving measurable value with the product.
- Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
- Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.
- Build strong, trusted relationships with customer stakeholders (day-to-day champions and executives).

What are we looking for?

- Our ideal candidate will have a background in customer success supporting a payments roll out
- Proven experience in a software implementation and customer support role
- Ability to problem solve and be resourceful
- Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, Epicor) is a plus
- Prior experience thriving in a fast-paced startup/scale up environment
- Exceptional people and communication skills
- Intrapreunership and proactiveness
- Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.

The Perks of Working at TRAILD

- Flexibility: we offer a range of remote, hybrid and flexible working options.
- Global team: we are growing across APAC, NA and EMEA and have team all across the world.
- We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it
- Our team genuinely loves working at TRAILD: we scored a 85 on our 2025 eNPS survey.

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment.

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