Customer Success Manager

1 day ago

Council of the City of Sydney, Australia Pointer Pty Full time

Overview

SaaS Customer Success Manager — $90,000 - $110,000 + Bonus

Sydney based hybrid role. Darzin - CSM Explainer Video - Watch Video

Responsibilities

Onboarding & Product Adoption

- Guide new customers through a structured onboarding process, ensuring a seamless implementation.
- Conduct training sessions and workshops to help users understand and utilize the platform effectively.
- Develop customized adoption strategies tailored to customer goals and success criteria.

Customer Engagement & Retention

- Act as the primary point of contact for ongoing customer support, ensuring high satisfaction and engagement.
- Proactively identify at-risk accounts and implement strategies to mitigate churn.
- Conduct regular check-ins and business reviews, helping customers align the platform with their evolving needs.

Upsell & Expansion Opportunities

- Identify opportunities for upselling additional modules or services based on customer needs.
- Collaborate with the sales and product teams to introduce new features and enhancements.
- Encourage renewals and long-term partnerships by demonstrating the ongoing value of the platform.

Customer Advocacy & Feedback

- Gather customer insights and feedback to influence product development and improve user experience.
- Work with the marketing team to build case studies and success stories.
- Act as a trusted advisor, ensuring customers see the platform as an essential part of their operations.

Qualifications

- Experience: 2+ years in a Customer Success, Account Management, or Implementation role, preferably in SaaS.
- Customer-Centric: Passion for helping customers succeed and maximizing their investment.
- Retention & Growth Focused: Track record of reducing churn and increasing customer engagement.
- Communication Skills: Ability to build relationships with key stakeholders, including government and enterprise clients.
- Problem-Solving Mindset: Proactively identify challenges and propose effective solutions.
- Tech-Savvy: Comfortable using customer success platforms and CRM tools (e.g., HubSpot, Gainsight).

Why Join Us?

- Make an Impact: Help government agencies and enterprises improve engagement and efficiency.
- Career Growth: Fast-track your development with a structured career path and training.
- Supportive Team: Join a collaborative, customer-first culture where your work is valued.

Application Process

Even if you don't match all the criteria, you may be perfect for this role.

If you think that you are the person for the job, apply and contact Cameron Morgan via LinkedIn. Be ready, we may send you a quick request for a short video response to expedite the process and get you directly in-front of the hiring manager.

#J-18808-Ljbffr

  • Customer Success Manager

    2 weeks ago

    Council of the City of Sydney, Australia Appetise Full time

    Overview FMCG brands spend millions trying to reach shoppers, but they're missing the moment that matters most, when people are planning what to cook and deciding what to buy. We get grocery products into shopping trolleys and onto kitchen counters. We connect brands with engaged grocery shoppers at the exact moment they're making purchase decisions. We...

  • Sr Customer Success Manager

    1 week ago

    Council of the City of Sydney, Australia Smartsheet Inc Full time

    Overview Smartsheet is looking for a Sr Customer Success Manager to manage a set of large enterprise accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them...

  • Customer Success Manager

    7 days ago

    Council of the City of Sydney, Australia Insider Full time

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...

  • ▷ Urgent Search! Customer Success Manager

    1 week ago

    Council of the City of Sydney, Australia Black Nova Group Full time

    Discover the opportunities with our startups that are championing the next generation of B2B technology. At Marlee, we’re on a mission to be a force for good in the working lives of millions of people around the world. Our platform empowers teams and individuals to reach their full potential, combining AI, motivational science, and thoughtful design. As...

  • Customer Success Analyst

    2 weeks ago

    Council of the City of Sydney, Australia Stake Australia Full time

    About Stake Stake is looking for Customer Success Analysts to join us at our Sydney CBD HQ, with a flexible hybrid working model - Please note this role will be required to work on weekends. We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets,...

  • Customer Success Specialist

    1 week ago

    Council of the City of Sydney, Australia Mable Full time

    HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology...

  • ▷ Urgent Search! Customer Success Manager

    3 days ago

    Council of the City of Sydney, Australia Salesforce, Inc. Full time

    Customer Success Manager page is loaded## Customer Success Managerremote type: Office - Flexiblelocations: Australia - Sydneytime type: Full timeposted on: Posted Todayjob requisition id: JR309809*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job...

  • [Urgent] Strategic Customer Success Manager

    3 days ago

    Council of the City of Sydney, Australia Pager Full time

    Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems,...

  • Senior Customer Success Specialist

    1 week ago

    Council of the City of Sydney, Australia Miro Group Full time

    About the Role We’re looking for a Strategic Customer Success Manager to join our ANZ team and help drive long-term value for some of our most important customers. In this role, you’ll act as a trusted advisor, connecting Miro to strategic priorities, enabling adoption through critical workflows in Engineering, Product and Design, and building deep,...

  • NSW - Customer Success Manager - CoOps Managed Services

    2 weeks ago

    Council of the City of Sydney, Australia Arinco Full time

    To be successful in this role, you will need excellent customer service and communication skills. Someone who thrives on turning chaos into order. You will be able to communicate effectively with both technical and non-technical stakeholders, understand their business needs and gaps, and deliver outcomes that meet or exceed their expectations. You will be...