
▷ Urgent Search Customer Success Manager
11 hours ago
Discover the opportunities with our startups that are championing the next generation of B2B technology.
At Marlee, we’re on a mission to be a force for good in the working lives of millions of people around the world. Our platform empowers teams and individuals to reach their full potential, combining AI, motivational science, and thoughtful design.
As our Customer Success Manager, you’ll step into your next big opportunity—leading and growing our Customer Success function. Whether you’ve been a standout Customer Support or Customer Happiness team member, a supervisor, or a team lead in a fast-paced SaaS or freemium environment, you’re now ready to take the next step: supporting the experience of our entire community.
At Marlee, community includes everyone who engages with us—users (individuals, teams, and organizational leaders), customers, partners, coaches, and our creator community.
What you’ll do
- Lead and grow Marlee’s Customer Success team across community support, onboarding, billing, renewals, and program management.
- Champion the community experience, guiding new users and customers from onboarding to adoption and advocacy.
- Define and measure success, working closely with customers to establish and track agreed KPIs.
- Drive renewals and retention, ensuring Marlee remains an essential partner for every part of our community.
- Continuously improve processes, resources, and touchpoints to deliver a consistently exceptional experience.
- Collaborate cross-functionally with Product, Sales, and Marketing to represent the voice of our community.
- Model our values in every interaction—delight, impact, and making things happen with care and purpose.
About you
- You’ve been part of a high-performing Customer Support, Customer Happiness, or User Success team, and may have experience supervising, mentoring, or stepping up as a team lead.
- You’re ready for your next move - leading our Customer Success function and developing as a leader.
- You’re energized by supporting customers at scale and helping them succeed.
- Being part of a startup can be a career-defining experience - you’ll thrive if you can recognise the need to sometimes lean in and solve a problem fast, even if that means being on the tools, while also balancing your capacity to still achieve the goal. If this excites you, this role is for you.
- You love measuring what matters and can translate customer goals into clear success plans.
- You bring empathy, clarity, and positivity to every conversation - whether with customers, community members, or teammates.
- You thrive in a fast-moving, purpose-led culture and want your work to make a meaningful difference.
- You’re an expert at managing your personal capacity - a ninja at understanding how you best work and being able to adapt your systems as needed for the changing requirements of a startup.
- You’re based in Sydney and enjoy working in a hybrid setup.
Why you’ll love it here
- Impact: You’ll play a pivotal role in shaping how our community experiences Marlee.
- Purpose: Be part of a company driven by values - delighting our community and being a force for good.
- Growth: Step into your first leadership role in Customer Success with plenty of support to develop your skills and career.
- Connection and collaboration: Work in a hybrid model, balancing in-person collaboration and remote focus time.
- Connection: Join a team that cares deeply about each other and the mission we share.
Ready to make it happen?
We’d love to hear from you. Apply now and help us delight our community at every turn.
#J-18808-Ljbffr
-
Project Architect
11 hours ago
Council of the City of Sydney, Australia Kappa Executive Search Full timeOverview Take the lead on high-profile projects that will push your design and technical skills to the next level. You’ll work on Sydney’s most talked-about buildings while gaining hands-on experience from concept to construction. With full-time office access and flexible hours, you can manage your day how it works best for you. The studio’s location...
-
Urgent Search! Manager, ANZ Communications
1 week ago
Council of the City of Sydney, Australia Elasticsearch B.V. Full timeElastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the...
-
[Urgent Search] Success Customer Service
2 weeks ago
City Of Cockburn, Australia LookSmart Alterations Full timeLookSmart Alterations is Australia and NZ's largest Clothing Alterations franchise with over 120 stores located in major shopping centres. We specialise in clothing alterations and repairs, with selected branches providing dressmaking and dry cleaning. We are seeking a highly motivated, customer-focused individual to fill our Customer Service / Front of...
-
Urgent Search: Account Manager
11 hours ago
Council of the City of Sydney, Australia Rakuten Americas Full timefor more information.Account Manager page is loaded## Account Managerlocations: Sydney, Australiatime type: Full timeposted on: Posted Todayjob requisition id: 1029197**Job Description:**Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and...
-
Commercial Manager
1 week ago
Council of the City of Sydney, Australia Ventia Pty Limited Full timeAbout the role We have an opportunity for a Commercial Manager Pre-Contracts to join our team. In this position you will play a key role in all front end commercial and contract management reviews and assessment for all new major renewal opportunities to ensure the commercial integrity of the line of business is maintained and enhanced through effectively...
-
Council of the City of Sydney, Australia Google Inc. Full timeOverview Search Ads 360 Lead, Google Customer Solutions – Sydney, NSW, Australia. At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people. We welcome Indigenous applicants. Responsibilities - Meet...
-
Customer Success Manager
4 weeks ago
Sydney, New South Wales, Australia Ignite Search Partners Full timeCustomer Success Manager – SaaSSydney - HybridIgnite Search Partners is working with an international fast-scaling SaaS business. With strong international expansion across APAC, the business delivers enterprise-grade software solutions that are transforming legal workflows and document review.They are now looking to hire a Customer Success Manager to join...
-
Customer Success Manager
4 days ago
Council of the City of Sydney, Australia Appetise Full timeOverview FMCG brands spend millions trying to reach shoppers, but they're missing the moment that matters most, when people are planning what to cook and deciding what to buy. We get grocery products into shopping trolleys and onto kitchen counters. We connect brands with engaged grocery shoppers at the exact moment they're making purchase decisions. We...
-
▷ [Urgent Search] Category Manager
11 hours ago
Council of the City of Sydney, Australia Lion Pty Ltd Full timeDon’t settle for ordinary – we welcome those on the hunt for more! At Lion, we believe that life is short and working in Category just feels different when you sit at the heart of human connection and good times. So put a spark back in your day, working in an exciting industry as unique as you and with outstanding brands that those around you know and...
-
Paid Search Executive
4 days ago
City of Melbourne, Australia JobHoller Full timePPC Executive - 1+ years' experience in paid search - paid social skills are beneficial - Hybrid role - Offices based in East Melbourne - Up to $80K+ - Great growth and development opportunities For more information or a more personalised application please email shannon.harrison@searchability.com.au WHO ARE WE? As one of the more seasoned agencies in...