Customer Success Manager

2 days ago


Council of the City of Sydney, Australia Appetise Full time

Overview

FMCG brands spend millions trying to reach shoppers, but they're missing the moment that matters most, when people are planning what to cook and deciding what to buy.

We get grocery products into shopping trolleys and onto kitchen counters.

We connect brands with engaged grocery shoppers at the exact moment they're making purchase decisions. We don't just inspire: we drive trial, educate on new occasions, and turn recipe views into real sales. And unlike every other marketing channel, we can prove it.

What we deliver:

- Recipes+: Strategic recipe placements that get food products purchased and into people's homes
- Insights: Consumer behaviour data that fuels smarter marketing and identifies new product opportunities
- Stock Checker: Real-time availability tracking across major retailers

We've cracked what the industry couldn't: recipe marketing that actually drives sales.

For too long, marketers have been stuck as the "cost centre" responsible for driving sales, finding customers, building awareness, and launching products, but without the tools to prove impact. We've built the performance platform that changes everything.

Finally, marketing that marketing teams can prove works.

We're 16 people across NZ and Sydney, moving fast with big ambitions. We need great people to help scale our customer success as we grow.

About the Role

As a Customer Success Manager, you have one job: turn our customers into raving fans who can't live without us. You'll be the strategic partner who ensures FMCG brands squeeze every drop of value from our platform - driving adoption, proving ROI, and growing their investment with us.

This isn't a "check-in once a quarter" role. You'll be deep in the trenches with customers, understanding their business challenges, spotting expansion opportunities, and making sure they're hitting their growth targets. When they win, we win.

You'll work directly with Sales, Marketing, and Product teams in our fast-moving startup environment, where customer feedback shapes what we build next and your relationships directly fuel our revenue engine.

Perfect for you if: You love solving real business problems, get energised by driving renewals, and want to be part of building something that actually moves the needle for brands.

1. Customer Success & Renewals (50%)

- Own a portfolio of FMCG brands and make them successful.
- Build customer success plans that align our platform with their growth goals.
- Drive retention and renewals while spotting opportunities to expand their investment.
- Be the early warning system—catch problems before they become churn risks.
- Use hard data to prove ROI and show exactly how Appetise drives their business forward.
- Partner with Sales to negotiate renewals and upsells that make sense for both sides.

2. Onboarding & Adoption (25%)

- Get customers to their first win fast: no drawn-out onboarding cycles.
- Create training materials and playbooks that actually get used (and work).
- Work with Product & Marketing to boost engagement and reduce time-to-value.
- Hunt down disengaged users and bring them back into the fold.

3. Customer Voice & Product Influence (15%)

- Be the customer's champion internally: their needs shape what we build next.
- Feed real customer problems directly to Product to influence roadmap decisions.
- Collect feedback that makes Appetise better.

4. Scale & Optimise (10%)

- Build processes that scale as we grow our customer base.
- Develop playbooks and automation that multiply your impact.
- Define success metrics that actually matter and track what moves the needle.

Base salary range: $90,000 - $110,000. We're looking to fill two roles and are open to more experienced candidates. For senior CSM candidates, we're open to discussing compensation above this range based on experience and expertise.

- High-Impact Role – Own and grow key customer relationships in a fast-scaling company.
- Global Expansion – Be part of a team taking Appetise from NZ/AU to global markets.
- Commercial Growth Opportunity – Drive renewals, expansions, and revenue growth in a fast-moving SaaS startup.
- Cross-Functional Exposure – Work closely with Sales, Product, and Marketing to influence strategy and execution.
- Flexible Work Culture – Work from our Surry Hills offices and from home.
- Fast Career Progression – Join early and grow fast—this is a role for future leaders.

How We Hire

1. Apply now + a share quick note on why this role excites you.
2. If you’re a good fit, we’ll set up an intro call to learn more about you.
3. We’d then look to have a session with a few GTM team members
4. Successful candidates will have a final-stage interview with our CEO.
5. If you impress us, we’ll move fast—we’re looking for top talent NOW.

Applications close when we find the right person, so we encourage you to send in your info quickly if you’re interested.

#J-18808-Ljbffr



  • Council of the City of Sydney, Australia Stake Australia Full time

    About Stake Stake is looking for Customer Success Analysts to join us at our Sydney CBD HQ, with a flexible hybrid working model - Please note this role will be required to work on weekends. We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets,...


  • Council of the City of Sydney, Australia Arinco Full time

    To be successful in this role, you will need excellent customer service and communication skills. Someone who thrives on turning chaos into order. You will be able to communicate effectively with both technical and non-technical stakeholders, understand their business needs and gaps, and deliver outcomes that meet or exceed their expectations. You will be...


  • Council of the City of Sydney, Australia Macquarie Bank Limited Full time

    We’re committed to being the best Business Bank in our chosen markets. For over 30 years we’ve provided innovative banking services to successful businesses. As part of Business Banking, our PropertyIQ team is dedicated to delivering an outstanding software experience for the strata industry and our strata clients. At Macquarie, our advantage is...


  • City of Brisbane, Australia Seequent Limited Full time

    At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure,...


  • Council of the City of Sydney, Australia Fenergo Full time

    Overview About us Fenergo is a high-growth global SaaS company driving digital transformation for some of the world’s largest and most complex organisations. While we’re known for our leadership in Client Lifecycle Management (CLM) solutions for financial institutions, our technology now powers a broad range of regulated industries looking to...


  • City Of Cockburn, Australia LookSmart Alterations Full time

    LookSmart Alterations is Australia and NZ's largest Clothing Alterations franchise with over 120 stores located in major shopping centres. We specialise in clothing alterations and repairs, with selected branches providing dressmaking and dry cleaning.We are seeking a highly motivated, customer-focused individual to fill our Customer Service / Front of House...


  • City of Brisbane, Australia Limelight Health Full time

    Customer Success Manager - San Francisco 8000 Marina Blvd #300, Brisbane, CA 94005, United States Sales / Direct Customer Success Overview Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP...


  • Council of the City of Sydney, Australia News Corporation Full time

    Senior Client Success Manager - News Corp Are you a dynamic, results-driven professional with a passion for client success? Do you thrive in a fast-paced environment where your creativity and relationship-building skills can shine? If so, we want to hear from you! We’re on the hunt for an experienced Senior Client Success Manager to join the Xtend Client...


  • North Sydney Council, Australia NextGen Full time

    Customer Success Manager at NextGenNextGen is a leader in Australian financial technology, providing innovative SaaS solutions to streamline mortgage processing and Open Banking for lenders, brokers, and customers. Find out more about us here.What is the role and what team does it sit within?We are seeking a Customer Success Manager to join our growing...


  • North Sydney Council, Australia NextGen Full time

    Customer Success Manager at NextGenNextGen is a leader in Australian financial technology, providing innovative SaaS solutions to streamline mortgage processing and Open Banking for lenders, brokers, and customers. Find out more about us here.What is the role and what team does it sit within?We are seeking a Customer Success Manager to join our growing...