Customer Service Specialist

2 weeks ago

City Of Stirling, Australia Baby HQ Pty Ltd Full time

Overview

Join the Baby Bunting Team – Let’s Keep Little Ones Safe & Sound

At Baby Bunting, we’re all about ensuring the safety of the tiniest members of the family – and that’s where YOU come in. We’re on the lookout for a safety-focused individual to join our fantastic team and help us keep those precious little passengers safe while they travel. In this customer-facing role, you’ll be a trusted helper to new parents and caregivers, helping them safely install car seats and ensuring every journey is a safe one.

Location & Employment

Location: Osborne Park, WA

Employment Type: Part-time

Roster: Wednesday, Thursday, Friday & Saturday

What We’re Looking For

- No experience required If you/'re physically fit, can climb in and out of customer cars with ease, and have the ability to work with small clips and restraints, we’ll provide full training and certifications
- A passion for safety and a desire to make sure little ones travel securely.
- A friendly, approachable attitude, and the ability to break down technical details into simple, understandable advice.
- Strong communication skills and a willingness to learn

What Will You Be Doing?

Installation Wizard

- Safely install car seats with expert precision in customer vehicles, following Baby Bunting’s Installation Principles.

Customer Service Excellence

- Be the face of Baby Bunting by welcoming families with a big smile and answering all their car seat safety questions.
- Show customers just how easy and important it is to get those car seats installed correctly.

Safety Expert

- Educate parents on the do’s and don’ts of car seat use – you’ll be their go-to person for peace of mind.
- Stay up-to-date with the latest safety regulations and car seat guidelines, ensuring all installations meet the highest safety standards.

Store Support Superstar

- Help with other in-store tasks like inventory, product demonstrations, and sharing your child safety knowledge with the team.

Why Baby Bunting?

- Make a Difference: You’ll be directly involved in keeping Australia’s littlest passengers safe and sound
- Growth & Training: We’ll provide all the training and certifications you need to become an expert in child car seat safety.
- Supportive Team: You’ll be working with a passionate group who believes in delivering top-tier customer service and making a real impact.
- Fun, Dynamic Role: Every day is different, and you’ll get to meet new people and help them with one of the most important purchases they’ll make
- Team Discounts: Enjoy amazing team discounts.
- Paid Parental Leave: We’ve got your family’s back with paid parental leave for both primary and secondary carers.
- Employee Assistance Program: Life can throw a lot at us, and we’re here for you with our Employee Assistance Program – providing that extra support whenever you need it, so you can tackle anything that comes your way.

Please note

- Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check.
- Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History check.

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