Customer Service Manager

3 days ago

Liverpool City Council, Australia IMB Bank Full time

- Great opportunity for an aspiring leader

- Trusted and community minded bank

- Personal lending, operations and compliance focused

- Excellent training and career progression provided

Are you looking for your next step in banking? We have an exciting opportunity for a full‑time Customer Service Manager (2IC) to join our branch in Liverpool, providing great service and support to IMB customers and the Liverpool team. Reporting to the Community Bank (Branch) Manager, this role has a focus on personal lending, operations, compliance, risk and team leadership.

The Role

- Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries

- Exploring new opportunities to find the right financial solutions that may improve their position

- Processing personal loan applications

- Using various technologies, systems and digital platforms, cash handling and balancing

- Supporting management, coaching and staff development activities

- Contributing to product and service initiatives/activities for the team and region

- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties

- Assisting in the completion and management of the branch's daily operational and compliance requirements.

The Person

- Available to work full time, Monday - Friday from IMB's Liverpool branch, with flexibility for training

- Experience working in financial services in a retail or customer service environment

- A proven track record of positive performance and aptitude for learning, technology and business operations

- A genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalism

- Commitment to helping customers in their day‑to‑day banking requirements and to achieve their financial goals and dreams.

Preferred, but not essential (training provided):

- Training or leadership experience

- Exposure to consumer lending.

The IMB

IMB Bank is a leading member‑owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and has been doing so for over 144 years. An award‑winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.

At IMB, we are dedicated to providing our people with a supportive and rewarding work environment and we offer a range of benefits including:

- A supportive culture that actively promotes inclusion and the wellbeing of our employees

- Competitive remuneration

- Product concessions

- Paid parental leave

- Purchase leave options

- Study assistance

- Employee assistance program

- Genuine investment in your learning and professional growth.

To apply, follow the prompts. Applications close November 23, 2025. Please note that email applications are not accepted. For further information, please contact Fernanda Campos, Community Bank Manager, Fernanda.Campos@imb.com.au

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