Online Customer Service Agent

2 weeks ago

Liverpool, Australia Salon Cyan Corp Full time

We are looking for a highly motivated individual to provide customers with best-in-class service and strive to create memorable experiences across all channels and touchpoints. Our Customer Care team members are sales focused and achieve success through the creation of high-quality and trusting customer relationships to foster brand loyalty and repeat business.

THE ROLE:

- Approach all customer interactions using C.A.R.E ecommerce principals to deliver above-and-beyond customer service experience that is consistent with the brand service standards
- Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up.
- Maintains a high customer satisfaction score through providing a best-in-class customer service experience

THE IDEAL CANDIDATE WILL:

- Experience working in ether a retail store or customer care environment.
- Familiar with order management, ecommerce, and other retail technology platforms (preferred)
- Exceptional verbal and written communication skills
- A positive and professional attitude and exceptional attention to detail
- Customer-centric and striving to provide the best possible customer experience in any situation
- Strong understanding of retail, ecommerce, and social media
- Adaptable, flexible, and able to work autonomously and unsupervised.
- Proficient capabilities in Microsoft Outlook, Word & Excel
- Excellent time management skills
- Must be available and flexible to work during the week and weekends

**Job Types**: Full-time, Part-time

**Salary**: $35.00 per hour

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Liverpool NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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