SME Portfolio

Overview

Join Zurich as our Digital Portfolio Proposition Specialist and play a pivotal role in shaping the future of insurance for Australia’s SME sector. As we accelerate our technology transformation, you’ll be at the forefront of developing and managing innovative digital insurance solutions, driving our ambition to become Australia’s Leading Digital Insurer. Working closely with cross-functional teams, you’ll leverage customer insights, market trends, and digital platforms to create propositions that attract and retain profitable customers, ensuring Zurich remains ahead in a rapidly evolving digital landscape.

This newly created role offers the opportunity to influence Zurich’s digital portfolio strategy, optimise underwriting efficiency, and deliver solutions that truly put the customer at the centre. You’ll be empowered to drive change, collaborate across teams, and help realise our digital north star vision.

Responsibilities

- Developing and managing business requirements for new digital insurance solutions tailored to the SME market.
- Analysing customer behaviours, market developments, and competitor propositions to inform innovative product strategies.
- Collaborating with underwriting, product, and platform teams to create and communicate compelling portfolio propositions.
- Preparing business cases and evaluating market opportunities to support investment in digital solutions.
- Implementing and optimising digital underwriting processes and business rules to enhance broker and customer experience.
- Monitoring and managing portfolio performance, leveraging data and insights to maximise profitability and mitigate underperformance.

This is a 6 month fixed term contract, with the potential to be extended or converted to permanent should the role become available.

Qualifications

- Proven experience in commercial underwriting, ideally with exposure to digital product development and SME insurance.
- Strong analytical skills and the ability to interpret market, customer, and competitor data to inform strategy.
- Demonstrated ability to collaborate across teams and influence senior stakeholders to deliver business outcomes.
- Excellent communication, relationship-building, and presentation skills, with a track record of delivering change in complex environments.
- High level of knowledge of regulatory, legal, and corporate governance issues affecting insurance products and practices.
- Degree-level qualifications in business, insurance, or a related field, with a minimum of 5 years’ relevant experience.

Benefits

- Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
- Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
- Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
- Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
- Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
- Take advantage of global mobility opportunities across more than 200 countries worldwide.
- Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
- We plant a tree for every new employee.
- Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

Equal Opportunity

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure

#J-18808-Ljbffr