Services Team Leader

Services Team Leader - Westfield Miranda

Apply now Job no: 498623
Work type: Permanent Full Time
Location: Sydney
Categories: Customer Service

We are currently seeking a Customer Services Team Leader to join the Centre team at Westfield Miranda. This is a chance to join a team who are driven to consistently create moments that matter in the living centre every day and lead and inspire their team to deliver our Service Promise to our customers.

Your opportunity

As the Services Team Leader, you are proactive, hands-on and dedicated to maintaining exceptional standards of customer service in an ever-changing environment across Customer Experience desk & Valet. Reporting directly to the Services Supervisor, you will assist with overseeing the team & ensure operations are running smoothly across the Customer Experience desk & Valet team.

A snapshot of your role:

- Ensure customer service levels are maintained at the highest levels within the service areas by ensuring processes, training and standards are managed

- Be empowered to rectify and resolve customer issues that may arise while on shift

- Assisting customers to ensure that every moment matters

- Provide leadership in all service areas including Customer Experience Desk, Valet and Carpark

The position requires working on a 7-day rotational roster, and possessing a valid full driver's license is a requirement for the valet aspects of this role.

What will set you apart from the rest?

- You are innovative, passionate, dynamic and a self-motivated individual who enjoys working in a high performing culture

- You must have a full drivers licence for the valet aspects of this role

- Ideally you will have proven leadership experience in a customer service environment

- The right mindset who ensures the delivery of the ultimate customer experience every day for our shoppers

- Ability to demonstrate being agile and working with autonomy

What sets us apart from the rest?

- A collaborative, welcoming, inclusive and supportive culture

- Gender-neutral parental leave – 18 weeks paid with no qualifying period.

- Life Leave – additional five days paid leave to use however you like on top of your four weeks annual leave.

- Diverse career paths - Opportunities to cross-skill and develop working with over 70 different professions within the team.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Advertised: 15 Oct 2025 AUS Eastern Daylight Time
Applications close: 24 Oct 2025 AUS Eastern Daylight Time

Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. Any email communication regarding an employment opportunity with us will come from a scentregroup.com email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to: [emailprotected] .

We acknowledge the Traditional Owners and communities of the lands on which our business operates. We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present. We recognise the unique role of Māori as Tangata Whenua of Aotearoa/New Zealand.

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