Customer Care Consultant

3 weeks ago

Bunbury, Australia Wesfarmers Industrial & Safety Full time

Overview

Blackwoods is seeking a Customer Care Consultant for Rio Tinto to join our Mega Mining business team. This full-time role involves delivering exceptional service to Blackwood’s largest client and will be based at our Canning Vale, WA office.

Responsibilities

- Handle phone and email inquiries, aiming for first-contact resolution and customer satisfaction
- Identify customer needs through effective questioning and system checks. Look for ways to improve service and processes
- Participate in training to stay updated on processes, policies, and systems. Apply new skills in customer interactions
- Adapt to new business systems and stay flexible in a changing environment

Skills and Experiences to excel in the role

- Problem-solving to achieve optimal outcomes for both customers and the business
- Versatile and capable of performing all team roles and responsibilities
- Recognize the need for additional training and proactively inform your line manager
- Maintain a sense of urgency to efficiently address all Mega Mining Customer requests
- Proficient in computer literacy, adaptable to new business systems, and comfortable with change
- Great communication and administrative skills

What’s in it for you

Blackwoods are one of the leading suppliers of industrial and safety equipment to businesses nationwide with a core focus on customer success. You’ll be joining an engaged team that is critical to our success and can support you through:

- Defined pathway of development and upskilling for your future
- A supportive network of stakeholders
- Discounts to Wesfarmers retailers (Bunnings, Kmart, Officeworks, OnePass)
- Long term incentives through the Wesfarmers Share Plan
- Subsidised parking options at office

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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