Business Resilience Manager

Overview

We currently have an exciting new opportunity for a dynamic and experienced Business Resilience Manager to join our Aviation team. The Business Resilience Manager ensures APAC develops a mature level of resilience to emergencies and crises, through stakeholder collaboration, documentation, training and exercising.

Melbourne Airport is taking a proactive approach to the Security of Critical Infrastructure (SOCI) Act. This role is responsible for setting the framework and tools for business units to prepare for, and comply with, SOCI.

This role has an inward view of APAC, supporting the other team member’s outward view. You are responsible for ensuring all elements of business resilience and crisis management meet APAC’s obligations; the development of plans, processes, and procedures; and monitor the training and frequent testing.

The Business Resilience Manager role is responsible for understanding APAC obligations, industry best practice, continuous improvement methodology, assurance measures and critical success factors.

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia’s largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia/'s favourite Airport destination.

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

Key responsibilities

The role/'s duties and accountabilities include, but are not limited to:

- Develop and maintain a framework and tools for Melbourne Airport to align with SOCI.
- Develop, maintain, and control of the full suite of business resilience tools for business units to use in preparing themselves for the agreed level of resilience in line with industry best practice
- Contribute to the continuous improvement of the Business Resilience Plan and associated documents, ensuring that the documentation is current, compliant, and accessible.
- Develop and maintain plans, policy, and procedure to ensure APAC has the agreed level of resilience, including the Crisis Management Plan
- Contribute to the continuous improvement of internal checklists and SOPs associated with the Crisis Management Plan
- Maintain, and innovate scope for, technology solutions to facilitate crisis response virtually, in-person, and hybrid.
- Contribute to the development of the APAC Crisis Management training and development plan.
- Partake in the planning, exercise control or as a participant in emergency, multi-agency, and major exercises.
- Support airport response to live incidents, as directed by the Airport Commander or Crisis Chair utilising both regulatory and operation understanding, to ensure the APAC response is measured, effective and compliant. Includes on call requirements and fulfilling support roles in AIIMS/ICCS+ and Crisis Management structures.
- Manage the APAC crisis and resilience risks, ensuring APAC Risk Register is current, with all identified risks documented with up-to-date treatment and controls.
- Responsible for promoting APAC’s brand to demonstrate to advance the company’s influence and social licence.

The successful candidate will have

- Demonstrated experience in planning organisational resilience, business continuity, crisis management, or emergency management
- Experience in debriefing post-incident and post-exercise
- Experience in delivering training or exercising small groups of people from cross-functional areas.
- Experience in developing and improving strategy
- Demonstrated ability to create a process from scratch, based on input from workshops and other sources and document that in a concise, useable format
- Ability to scan industry and beyond for potential new threats and opportunities that may inform the resilience strategy
- Excellent verbal skills and confident public speaker
- Excellent written skills in report and procedure writing
- Successful track record of internal and external stakeholder engagement skills
- Demonstratable experience in internal change management across a diverse range of functional areas

We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position.

About the Company

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia/'s premier transport hubs and Victoria/'s gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia/'s favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia/'s favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits

- Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & ibis Styles Airport hotel
- Access to airport car parking 24 hours/365 days a year for both business and personal use
- Hybrid flexible working arrangements
- Airport Holiday, an additional day of leave
- Wellness Day, a further additional day of leave
- Discounted onsite childcare at Creative Garden Early Learning
- Mental health and well-being initiatives
- Employee Assistance Program (EAP)
- Career and professional development
- Active social culture and participation in a range of social impact days and activities
- Signature Experiences including an airfield family day, and kids’ footy day
- Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.

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