Position: Relationship Lead New

We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you’re at on your property journey, we’re here to help with every step – whether that’s finding or financing your next home. Our people are the key to our success. At the heart of everything we do is a thriving culture centred around high performance and care. We are purpose‑driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the Relationship Manager team fits in

The Relationship Managers are a key strategic partner that is the link between our customers and the people that can drive growth and success. To their customers, they are their trusted advisor that facilitates connection with the right teams at the right time to help their business thrive. To their hive team, they are the person that skillfully brings them in on an opportunity at the right moment.

What the role is all about

The Relationship Lead role supports the Residential/Commercial Sales team in the following ways:

- Coach and support a small team of Relationship Managers, holding the team accountable to set goals and expectations – ensuring they achieve their targets and provide customers with a best‑on‑planet experience.

- Drive a strategic portfolio and territory plan with your direct reports and Hive teams.

- Manage and maintain relationships with a mix of tiered customers in a defined market or region, ensuring their needs are met.

- Identify customer needs & growth opportunities, engage and introduce relevant Hive team members to action.

- Drive product & feature usage through quarterly business reviews & connecting Customers with the Customer Success team.

- Maintain strong relationships with Hive team members across Specialist Sales, Customer Success, Customer Support & Sale Support.

Who we’re looking for

- Someone with a proven account management and sales background and a track record of achieving sales targets and providing exceptional customer service.

- Knowledge of the local Real Estate industry.

- A proven track record of coaching and developing others and project work.

- Expert knowledge of advertising/marketing processes and strategies.

- Expert knowledge of Salesforce.

- Work productively in a fast‑paced and agile environment.

- Previous management experience preferred, but not essential.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

- A hybrid and flexible approach to working.

- Flexible leave options including birthday leave and purchasing additional leave.

- Flexible parental leave offering for primary and secondary carers.

- Our Because We Care programme offers employees volunteering leave, community grants, matched payroll‑giving and our Community Café donates 100% of revenue to charity.

- Hackdays so you can bring your big ideas to life.

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you’ve got the skills, dedication and enthusiasm to learn but don’t necessarily meet every single point on the job description, please still get in touch.

Like many companies, we have had a few recent instances of people pretending to be from REA and making employment offers conditioned on money transfers for security checks.

Our corporate headquarters in Melbourne is a bright open space, open to possibilities.

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