Development Director Live Ops

- Location: Edmonton
- Country: Canada

Role ID

210016

Worker Type

Temporary Employee

Studio/Department

Work Model

Hybrid

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

WE MAKE FUN...FUNNER.

We are Full Circle, and we're all about having fun and making great games that people want to play with their friends. As the developers of Skate, we are set to provide an experience that embraces and builds upon everything our community found special about the previous games. We believe in creating an inclusive world inside and outside of our games for our players and our team.

We are looking for an experienced, motivated Development Director to join the Skate team, with a focus on Live Operations.

You will report to the Development Director II and play a key role in delivering ongoing content, features, and support for our live game.

Location: Hybrid three days a week onsite the studio in Vancouver, Edmonton or Montreal.

Duration: 12 months

Responsibilities:

• Lead and manage a cross-disciplinary team, including software engineers, Quality Verification, Live Ops Specialists, and other production staff, with a focus on live operations.

• Own the live operations strategy and schedule, ensuring on-time delivery of updates and content while maintaining quality, collaboration, and communication.

• Analyze live game data, KPIs, and player feedback to inform decision-making and optimize the player experience.

• Develop and refine incident response and risk mitigation processes for live service outages or critical issues, ensuring rapid resolution and clear directives.

• Collaborate with producers, product managers, and other stakeholders to drive ongoing player engagement and retention.

• Foster a culture of continuous improvement through post-mortems and data-driven iteration.

• Identify and mitigate risks related to live service delivery, uptime, and player experience.

• Coordinate with partners and internal stakeholders to ensure seamless live operations.

• Manage resource allocation, budgets, and team capacity to support live operations priorities and long-term objectives.

• Organize and facilitate Agile ceremonies (planning, scrum, sprint retrospectives) to support continuous improvement and delivery.

• Champion a player-first mindset and foster an inclusive, innovative, and growth-oriented team culture.

Qualifications:

• 5+ years of project management, production, or team leadership experience in game development, with at least 2 years focused on live game or live service operations.

• Demonstrated experience in strategic planning, resource management, and cross-functional team leadership.

• Bachelor's degree or equivalent professional experience.

• Strong understanding of project management methodologies, including Agile and Waterfall.

• Experience engaging and motivating remote and hybrid teams in an evolving environment.

• Excellent communication, organizational, and problem-solving skills.

• Data-driven with the ability to translate analytics and player feedback into actionable strategies.

• Passion for games and delivering outstanding player experiences.

COMPENSATION AND BENEFITS

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, and extended health/dental/vision coverage and basic life insurance.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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