People Central Adviser

About the Company

SA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.

We operate in a geographically and climatically diverse service area, with sites and locations from Ceduna through to Port Augusta, the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands, across to the Riverland, down to Mount Gambier, and most places in between.

Our strength and expertise have been shaped by our history. For more than 165 years, South Australians have depended on us to innovate and deliver efficient and sustainable water services. With nationally and internationally recognised industry expertise, we’re focused on understanding and meeting our customers’ expectations.

As well as safely delivering smart and reliable services for our customers of today, we innovate to shape the water solutions of the future that will support thriving economies and healthy communities.

We are driven by our values; we value our people, we do work that matters, we keep it real, we know that our work has impact and we are future focussed. Staying true to our values ensures that we consistently deliver positive outcomes for all South Australians.

About the job

The People Central Adviser acts as a trusted escalation point for complex people queries, working closely with leaders across the business to support performance and behaviour matters. They will also provide frontline support by assisting with inbound calls and queries, helping triage issues, and supporting the People Central Coordinators to ensure a timely and effective response to employee needs.

As part of a growing function, you will also play an active role in improving and simplifying our HR processes and resources to deliver a consistent and scalable employee experience. This includes driving quality control across knowledge articles, templates and enhancing operational efficiency.

About the Person

We are looking for someone who is solutions-focused, resilient, and passionate about helping people. They will bring generalist HR experience, excellent judgement, and a proactive mindset. They will be confident communicating with stakeholders at all levels and can think critically, solve problems, and coach others to do the same.

About People and Safety

The People and Safety group are focused on ensuring workforce well-being and success through strategies such as talent attraction, diversity, and collaboration, while also prioritising health and safety efforts to prevent harm and promote overall well-being and career development.

Your responsibilities

In addition, your responsibilities will include:

- Fostering trust with our people, customers and community by providing expert advice and service that ensure we effectively communicate and engage audiences with our business strategy and its delivery across South Australia, every day.
- Act as an escalation point for complex people-related queries and provide high-quality advice and support to leaders.
- Coach and mentor leaders to navigate performance and behaviour matters confidently and consistently.
- Maintain and enhance HR knowledge articles, templates, and workflows to ensure consistency and business continuity.
- Seek to continuously improve people processes, systems, and service delivery models.
- Collaborate across teams to support service excellence, maintain strong stakeholder relationships, and drive process simplification.

Your success in this role

- Tertiary qualifications in HR, Business, Psychology, Law or equivalent experience.
- Ability to think critically and problem-solve, with the ability to grasp complex concepts and develop practical solutions.
- Excellent written and verbal communication skills, with confidence engaging senior stakeholders.
- Highly organised with strong attention to detail and ability to work independently to meet deadlines.
- Intermediate to Advanced HR knowledge and the applicable industrial instruments, with proficiency in HR systems and Microsoft Office tools.

Further information can be found in the attached PD: People Central Adviser.

How to apply

To apply, click "Apply". Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Despina Livadiotis from the Talent Acquisition team and provide the email address in your inquiry.

Applications close 11:55pm, 7 October 2025.

Diversity and inclusion

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Industry and careers

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.

Please note: recruitment agencies do not submit candidates for this position, as they will not be accepted.

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