Oversight & Assurance Manager

Great Southern Bank is enhancing its Small Medium Enterprise (SME) business bank offering through an exciting opportunity to become a key player in a unique digital first industry proposition. This opportunity will help us drive a complete digital first SME offering to its current and proposed small business customers, aligned to our purpose and values.

As the Oversight and Assurance Manager – Payments and Banking Operations, based in our Brisbane office, you will be responsible for day-to-day oversight and assurance activities completed by our Strategic Partners, across end-to-end operational activities.

You’ll make an impact by:

- BAU oversight of compliance (impact on products and customers) and analysis of risks in end-to-end operational activities at Great Southern Bank for SME Bank

- Oversight and Assurance of Financial Assistance (Hardship) and Collections activities performed by our strategic partner.

- Oversight and Assurance of complaints, customer interactions, lending applications, issues and incident management and all other day-to-day operational activities performed by our strategic partners

- Provide analysis and support for operational initiatives and activities across projects or channels

To succeed in this role, you will have:

- 10+ years experience in banking operations

- Previous Financial Assistance (Hardship) and Collections experience/understanding of debt collection guidelines would be advantageous

- Working knowledge of relevant Finance industry standards, acts, codes and legislation

- Strong stakeholder engagement skills, including working with third parties and internal stakeholders across the enterprise

- Analytical and problem‑solving skills, highly developed ability to gather, analyse and evaluate facts

- Experience in Risk Assurance (1st or 2nd line) or Operational Quality Assurance role

- Demonstrated ability to work in a team environment, autonomously and independently

- Advanced level skills in the Microsoft suite of products

Why Great Southern Bank?

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.

- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.

- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

Imagine working for a bank that truly helps people. You can.

Questions?

Please contact our Talent Acquisition team at careers@gsb.com.au

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

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