Administration Officer

Overview

We are looking for a friendly and detail‑driven Administration Officer to join the dynamic Glen Eira Leisure (GEL) team. Based primarily at GESAC, you’ll be part of a collaborative admin team supporting members, staff, and the day-to-day operations of our three sites.

- Energetic, fun and positive work environment

- A great variety in tasks and connections with departments

- $33.40 per hour + Superannuation

This role is offered at 0.4FTE (15.2 hours/week).

Key responsibilities

In this varied and fast-paced role, you will:

- Handle customer enquiries across phone, email, and in-person.

- Process membership requests, cancellations, credits, and refunds.

- Manage and maintain customer account details.

- Respond to and resolve billing enquiries and disputes and follow up on outstanding payments.

- Collaborate with internal teams to ensure seamless operations across GEL facilities.

About You

You are a natural problem-solver with strong admin skills and a passion for great service. You are confident communicating with a wide range of people and comfortable handling sensitive or complex enquiries with care and professionalism.

Qualifications and skills

- Experience in administration, customer service, or membership-based accounts.

- Strong attention to detail and organisational capabilities.

- Excellent communication and conflict resolution skills.

- Confidence with systems and the ability to learn new systems quickly.

- A collaborative mindset and positive attitude.

- The ability to work efficiently to meet strict deadlines.

Why Work with Us?

At GEL, you will join a vibrant team committed to improving the health and wellbeing of our community. We offer:

- A supportive and energetic workplace culture.

- Varied tasks with exposure to multiple departments.

- Flexibility of across hours each day.

- Competitive pay rate and opportunities for additional hours during peak periods.

- Staff benefits and access to our state-of-the-art facilities.

- Professional development and ongoing training opportunities.

Position Description

Administration Officer - Position Description.pdf

How to Apply

Click ‘Apply’ to submit:

1. Your resume

2. A short cover letter (no more than one page) telling us about you, your experience, and what excites you about this role

3. Answers to a few brief screening questions

Closing date: 11.55pm on Monday 29th of September 2025

For further information please contact Mairead Clarke, Finance and Administration Team Leader on (03)9575 7100 or email mclarke@geleisure.com.au

Pre-employment checks

Progressed candidates must undergo pre-employment screening as a standard procedure which will include:

- Providing a Employee Working with Children Check

- Completing a new National Police Record Check

- Undergoing Pre-employment medical assessment

- Providing evidence of right to work in Australia.

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.

Equality and diversity

- Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:

- Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.

- Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQA+ and gender diverse people.

- Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.

If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer on Aboriginal@gleneria.vic.gov.au

We value the knowledge, skills and talents that all people can share with our workforce and community.

#J-18808-Ljbffr