Administration Officer

Social, Community, Home Care and Disability Services Industry Award 2010, Level 3

ABOUT LAUREL HOUSE

Laurel House provides a range of trauma‑informed, evidence‑based, therapeutic services to victim‑survivors of sexual assault, their families and supporters. We develop and deliver a broad range of programs to adults, young people and children, including therapeutic face‑to‑face counselling at our centres located at Launceston, Devonport and Burnie, as well as through outreach locations across the North and North West Tasmania. Laurel House partners with the Tasmanian Government in delivering the North and North West Arch centres (multidisciplinary) for victim‑survivors of sexual harm.

We also deliver specialist programs for children and young people who have displayed harmful sexual behaviours in North and North West Tasmania, and community education programs focused on the prevention of sexual harm. Laurel House is funded by the Australian Government to build the capacity of the workforce who support victim‑survivors with disabilities and to assist people with disabilities to understand their rights and responsibilities within relationships. As a child‑safe organisation, we uphold the rights of children and young people and amplify their voices.

ADMINISTRATION OFFICER (OPERATIONS TEAM)

The Administration Officer will work as part of the Operations Team to ensure that victim‑survivors and other clients feel safe, welcomed, believed and supported. The primary focus will be to provide the first point of contact to victim‑survivors, members of the public and professionals accessing the North West Arch and Laurel House. This is a permanent position commencing in January 2026, with full‑time, part‑time or job‑share arrangements. The Administrator will predominantly be based at the Arch but will also work flexibly across Laurel House sites.

As part of this role, you will handle sensitive and personal client information, and must maintain client confidentiality, privacy legislation, and all Laurel House policies and procedures.

DOES THIS SOUND LIKE YOU?

- Do you understand trauma‑informed care and vicarious trauma, and can you implement strategies to promote self‑care?

- Do you have experience undertaking reception duties in a human service environment, with strong office organisation and administrative skills and a high level of experience with technology?

- Do you possess highly developed verbal and written communication skills, including exceptional phone manner, and can you deal sensitively and appropriately with clients who have experienced sexual harm?

- Are you able to demonstrate time management and priority‑setting skills, and achieve outcomes in an environment with multiple demands and complex tasks?

- Can you demonstrate experience of working collaboratively, as well as autonomously, exercising initiative and integrity within a professional role?

WHAT ARE THE BENEFITS?

- A challenging and rewarding role, working alongside highly skilled counsellors and other services to support victim‑survivors of sexual assault.

- Flexible working conditions.

- Competitive salary and not‑for‑profit salary packaging provisions.

- Paid Parental Leave as per Laurel House Policy.

- The opportunity to extend your skills and knowledge through generous training budget and regular professional supervision (both internal and paid external).

- As a Public Benevolent Institution, Laurel House employees receive tax‑effective salary packaging opportunities including $15,899 each year tax‑free, increasing take‑home pay.

LAUREL HOUSE’S COMMITMENT TO DIVERSITY

Laurel House values the expertise, lived experience and cultural wisdom of Aboriginal and Torres Strait Islander, LGBTIQA+, migrant, culturally and linguistically diverse, people with disability and those who have experienced sexual and family violence. Applicants from these groups are strongly encouraged to apply, as are people with parenting or caring responsibilities.

STATEMENT OF COMMITMENT TO THE SAFETY OF CHILDREN AND YOUNG PEOPLE

Laurel House is a Child and Youth Safe Organisation. We have zero tolerance for child abuse and have systems to protect children and young people from abuse. We take all allegations and concerns very seriously and respond to them consistently in line with our policies and procedures. We actively listen to and empower children and provide an inclusive and safe environment for all children and young people, promoting cultural safety and meeting diverse needs.

FOR MORE INFORMATION

Please refer to our website for an overview of our services, and to view a copy of the position description; and to the Arch website for an overview of the Arch.

FURTHER ENQUIRIES

Contact our Operations Manager, Claire Tonks on claire.tonks@laurelhouse.org.au or 03 6334 2740.

#J-18808-Ljbffr