Senior Project Manager

Senior Project Manager - Global Operations

Exciting new role at CTM. Global Operations are hiring a Senior Project Manager.

About CTM

Corporate Travel Management (CTM) is a global leader in business travel management services. We drive savings, efficiency, safety, and sustainability to businesses and their travelers in every corner of the world. Its proven business strategy combines personalized service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world.

At CTM, our people are our greatest asset. We are a team of collaborative, innovative, and future-focused professionals who work with the company's values in mind; Connect, Deliver, and Evolve.

About the Role

The Senior Project Manager is a pivotal leadership role responsible for driving CTM's global transformation programmes/projects across North America, ANZ, UK/EU, and Asia. Operating in a complex, matrixed environment, this role ensures strategic initiatives are delivered on time, within budget, and to the highest standards of quality and adoption.

The Senior Project Manager translates the Global COO's strategic vision into actionable delivery, orchestrates cross-functional and cross-regional teams, and embeds sustainable change to achieve measurable business outcomes. With authority to make critical delivery decisions and the accountability to align diverse stakeholders, this role is central to CTM's enterprise-wide transformation journey.

Responsibilities and Duties

The Senior Project Manager is accountable for the successful delivery of CTM's global transformation programme/projects across four regions (North America, ANZ, UK/EU, and Asia), from planning through execution, adoption, and sustained embedment, ensuring delivery against scope, budget, and business outcomes.

- Lead End-to-End Project Delivery
- Drive Execution & Performance
- Lead Change & Benefits Realisation
- Engage & Align Stakeholders
- Embed Best Practice & Support Enterprise Transformation

Education and Experience

Essential:

- 10+ years in senior project leadership roles, preferably in global, customer-facing, technology-driven organisations.
- Proven success delivering large-scale transformation programs integrating technology, operations, and process redesign.
- Demonstrated ability to lead cross-functional, cross-regional teams managing complex dependencies, and navigating time zones.
- Background in transformations that span both business and people functions, bridging and leveraging resources from technology, automation, and HR domains.
- Proven ability to operate autonomously within delegated authority, embedding delivery into existing organisational structures, leveraging cross-functional resources, and fostering a collaborative, 'one team' culture across functions and geographies.
- Formal project management certification (Certified Practising Project Manager (CPPM), Project Management Professional (PMP) and/or PRINCE2 Practitioner)

Desirable:

- Experience in contact centre systems, service design, automation, and AI-enabled solutions.

Knowledge, Skills and Abilities

- Proven expertise in delivering complex programs with measurable impact on customer experience and operational efficiency.
- Strong change leadership, stakeholder engagement, and cross-cultural collaboration.
- Business acumen to translate technical solutions into commercial outcomes.
- Skilled in managing vendors, technical teams, and business stakeholders.
- Strategic thinking, sound judgement, and disciplined execution in fast-paced, ambiguous environments.
- Ability to operate autonomously within delegated authority while maintaining strong alignment with the Program Sponsor and governance bodies.
- Service-oriented leadership style that builds trust, fosters collaboration, and leverages existing organisational structures and cross-functional resources.
- Commitment to constructive relationship management and clear, respectful communication within high-performing teams.

Why CTM?

CTM offers a strong, established, and sustainable work environment that will support your career development and wellbeing. As a global organization, CTM offers a range of employee benefits that you can access, including:

- Travel discounts
- Perkbox - Retail, Lifestyle, Entertainment, and Health and Wellness discounts & benefits
- Training and Development opportunities
- Annual Volunteer Day
- x2 Wellness/Chillout Days
- Blended work arrangements with hybrid WFH flexibility
- 2 Weeks extra leave - Purchase Leave

CTM is committed to the unique contributions of all our people and actively encourages candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.

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