Process & Development Advisor (Lettings) Lettings Operations · The Meadows ·

Job Title: Process and Development Advisor

Location: Fully remote with occasional visits to head office

Brand: LRG

Contract Length: Permanent

Working Hours: Monday to Friday 8:30am - 5:30pm

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

Key Responsibilities:

Process Management

- Work closely with the Process & Development Manager to constantly review, enhance and develop day to day process within the letting business

- Carry out investigations and planning to ensure the smooth efficient and compliancy of all new and existing processes

- Assist in the creation and development of new processes

- Investigate process where efficiencies need to be made and produce an alternative working method

- Test processes due to be implemented in order ensure robustness and compliance

- Prepare user notes and assist in the preparing for processes to be released

- Liaise with internal department such as Lettings Database Support on process development

- Liaise with P&I Advisor/Trainers to ensure that process can be accurately and easily delivered to the business.

- Liaise with Procedural Team to ensure internal / external documentation updated and letters produced.

Projects

- Assist in or carry out any special projects, research, troubleshooting or investigate duties, with the utmost discretion

- Be prepared to learn new systems/databases/practices in order to aid role out to lettings business

General

- Highlight any procedural or policy updates, amendments, queries or discrepancies

- Implementation, testing, training and monitoring of new company procedures or policies as directed

- Display and follow good company practices and policies at all times..

- Assist in establishing a process and procedure for new fields/projects

- Learning new systems, databases, processes and procedures to confidentially and efficiently deliver these to the business

What are we looking for:

- Lettings or Property Management experience

- Commercial awareness with excellent stakeholder and negotiation skills

- Good IT Skills

- Logical problem solving

- Knowledge of Reapit and/or PropCo advantageous

- NFOPP Qualifications preferred but not essential

- A natural communicator, able to build strong relationships, with experience in working with multi-functional teams and delivering to tight time-scales

- Enthusiastic, proactive and adaptable individual able to deal with a diverse and demanding workload

- Demonstrable ability to prioritise tasks and have effective time management and analytical skills

- Excellent interpersonal and communication skills with great attention to detail

- Strong organisational and time management skillsAbility to learn new processes and be able to effectively deliver these to the business (including by web conference or course delivery)

- Ability to manage own time and work remotely

- Ability to be flexible and adapt to be successful in a changing environment

- Ability to work under pressure in a busy and complex role

What we can offer you:

- Proven track record for career growth and advancement within the company

- Market leading training and ongoing professional development

- Supportive and collaborative team environment

Benefits:

- Competitive Salary Package

- Quarterly and yearly awards

- Salary sacrifice pension scheme

- Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

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