SERVICE DELIVERY MANAGER | CRANE INDUSTRY | CONTRACTOR

2 weeks ago

City of Brisbane, Australia Burning Glass Technologies Full time

The Company

Our client is a leading name in the crane industry, delivering safe, reliable, and high-quality services to construction projects. With a strong reputation for customer service and innovation, they provide end-to-end solutions including crane hire, ancillary equipment, servicing, and engineering support.

The Position

We are seeking a Service Delivery Manager to oversee the efficient, reliable, and high-quality delivery of crane services to clients. Reporting to the Operations Manager and working closely with the Operations Coordinator, this role is responsible for managing the full service cycle - from client requests through to completion.

In this role, you will:

- Act as the primary point of contact for all client requirements post-installation

- Coordinate crane servicing, ancillary equipment, and engineering support

- Lead and mentor service delivery teams, including operators, riggers, technicians, and logistics staff

- Monitor KPIs, budgets, and project timelines to ensure successful outcomes

- Drive safety and compliance standards across all service operations

- Resolve operational issues and manage escalations with clients

- Identify and implement continuous improvement initiatives

Salary package: approx. $150k + vehicle allowance + fuel card + super.

The Benefits

- Competitive salary package (~$150k + super)

- Vehicle allowance + fuel card

- All training provided

- Large pipeline of upcoming work

- Career progression within a market-leading business

- Exposure to both office and on-site operations

- Work with a highly respected industry leader

The Candidate

To be considered for this role, you must demonstrate:

- Minimum 5 years/' experience in the crane industry (non-negotiable)

- Proven experience managing high-risk lifting operations within construction (ideally major construuction projects / highrise developments)

- Strong leadership skills, with prior experience supervising field and technical teams

- Excellent client relationship management, with a proactive approach to customer satisfaction

- Strong written and verbal communication, including report writing and client correspondence

- Proven ability to manage budgets, timelines, and KPIs simultaneously

- Solid understanding of safety legislation, compliance, and risk management in crane operations

- Strong problem-solving skills, with the ability to resolve operational challenges under pressure

- Computer literacy, including email communication, registers, dockets, and reporting systems

Apply today For a confidential discussion, call Oliver on (07) 3172 1275.

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