Business Energy Advisor

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We're leading Western Australians to their intelligent energy future.

And we want you to be part of it.

You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state.

But what you might not know, is that we're investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future.

Our Big Battery is now live in Kwinana, we're expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works.

We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy.

We believe that the benefits of renewable energy aren't just for some, they're for everyone.

This is where you come in.

Role Description:

The Business Energy Advisor is an exciting 12-month max-term opportunity in our Business Energy team based at our Perth Central Park office.

The Business Customer & Growth team provides service and sells solutions that meet the evolving energy needs of business customers, with an increasing focus on green offerings.

The Business Energy Advisor services the energy needs of non-contestable business customers. The team collaboratively delivers excellent customer service, ensuring a seamless customer experience through inbound telephone queries related to movements, products, and billing.

Job responsibilities:

- Manage incoming calls and other customer communications, using straightforward and clear language, active listening skills, and proficient problem-solving capabilities to consistently meet or exceed customer expectations.
- Ensure the delivery of efficient and personalised service when resolving billing, metering, new connections, and business movements queries, demonstrating composure and building trust when addressing objections
- Consistently elevating the customer experience in each interaction; ensuring operational excellence is maintained, as evident through quality listening targets, leading to continuously improving Customer Effort Score.
- Follow Synergy's processes and policies during all customer interactions with a strong emphasis on adherence to the Code of Conduct for Supply of Electricity to Small Use Customers.
- Operate within your delegated authority when applying credits or making promise-to-pay arrangements.

What you will bring:

- Completion of year 12 certification and 12 months + experience in customer service, preferably in a call centre environment
- Demonstrated ability to work within a customer relationship system (CRM) and use other service technology tools
- Previous experience in energy related industry
- SAP/ Salesforce CRM and Genesys telephony platform experience

So, what's it like working for Synergy?

As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.

At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.

Here's a just a few of the benefits you'll have access to as a Synergy employee:

- Paid parental leave for primary and secondary caregivers
- Other leave options including reproductive and purchased annual leave
- Volunteer leave so you can give back to your community

At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.

Have we sparked your interest? We hope so. It's an exciting time for energy in Western Australia – and you're connected to it.

Click 'Apply' below to get started with your application.

Applications close Wednesday 27th August, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.

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