People and Culture Coordinator

Overview

Crystalbrook Flynnis a social butterfly - the natural life of the party. Located in the heart of the Cairns CBD and just steps from the esplanade, it is at the centre of the action. Crystalbrook Flynn features 311 stylish rooms and suites and three of the hottest restaurants and bars in town Add to this two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, it is an inspiring and invigorating Hotel full of energy and innovation.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Responsibilities

Are you a thoughtful, enthusiastic, people-focused individual with a passion for the hospitality industry and a budding interest in all things People and Culture? If so this might be the perfect fit for you

Reporting to the People and Culture Operations Manager, the People and Culture Coordinator will help drive hotel culture by supporting key workforce functions including employee onboarding, offboarding, reward and recognition, and compliance.

Qualifications

You could be just who we are looking for if you can bring most (or all) of the following to the table:

- A genuine passion for building a career in People and Culture (or Human Resources as sometimes known)

- Current enrolment in or prior studies related to the profession

- Exceptional written and verbal communication skills

- Empathy and the ability to connect with people from all walks of life

- Strong computer literacy and administrative skills

- A trustworthy instinct and a solid moral compass

- Adaptability and a proactive attitude when facing challenges

Eligibility

We are only accepting applications from candidates who are eligible to work in Australia as we are unable to offer sponsorship for this role. Applicants holding short-term visas must commit to a minimum of 12 months.

Benefits

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

- 50% F&B discount across all Crystalbrook restaurants and bars

- $99 room rates and a generous friends and family discount

- Enhanced parental Leave and lifestyle benefits

- A commitment to a green future through enhanced sustainability practices

- Access to our internal mobility program and team reward schemes

- Online learning and training with tailored career development pathways

- A culture of collaboration, elevating experiences and diversity

- Limitless career opportunities in a fast growing, dynamic environment

- Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collectionis an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We are proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can offer the appropriate support and ensure you can perform at your best during interviews.

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