Operational Excellence Partner

The opportunity:

Be at the heart of our mission to become the world's most customer centric Healthcare company

We’re on the lookout for a passionate and experienced Operational Excellence Partner to join Bupa’s Health Services side of the business. In this pivotal role, you will be accountable for executing a variety of priorities established in collaboration with the General Manager, Operational Excellence, including routine decision‑making responsibilities. This role requires strategic planning across various business units to deliver services efficiently.

How will I help?

- Lead and deliver a range of strategic projects and initiatives aligned to Health Services priorities and desired business outcomes.

- Manage multiple complex projects across diverse business units, ensuring alignment with strategic goals and delivery of measurable value.

- Build and maintain strong, trust‑based relationships with key stakeholders across the organisation to foster collaboration and shared ownership.

- Support businesses within the Health Services portfolio to identify opportunities for growth, transformation, continuous improvement, process simplification, standardisation and optimisation.

- Influence individuals and teams to evolve and optimise ways of working, including processes, procedures, work instructions, risk and control management.

- Apply structured project management methodologies to plan, execute and monitor initiatives, balancing competing priorities and timelines.

- Monitor and evaluate project outcomes to ensure benefits are realised and lessons are captured for future initiatives.

- Provide leadership, guidance and support to a shared Operational Excellence Consultant, ensuring clarity of priorities, expectations and development opportunities.

Why work at Bupa?

Bupa’s global ambition is to be the world’s most customer centric healthcare organisation. As a global healthcare enterprise, we have a proud history of caring for over 75 years and a clear purpose: “helping people live longer, healthier and happier lives and making a better working world”.

Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi‑Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing and futures.

What do I need?

- Tertiary qualifications in business, project/program management or a related discipline.

- Experience in management consulting, strategy, project/program management and stakeholder management roles in large organisations ideally in the health care industry.

- Significant proven experience to influence and drive change across stakeholder groups.

- Exceptional demonstrated analytical, verbal, process, and written reporting skills to communicate concepts and deliver meaningful information.

- Strong interpersonal, communication and negotiation skills, that has ability to work in a fast‑moving collaborative culture with emphasis on achieving results and successful outcomes through consultation and collaboration.

- Significant experience in leading the development and facilitation of presentations and workshops with senior stakeholders.

- Demonstrated ability to drive engagement, creating an environment that ensures people are engaged, motivated, informed and onboard with the organisation’s direction, goals and activities.

- Strong project management skills with experience working across strategy and execution and a proven bias for action.

About Bupa Asia Pacific:

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

At Bupa your wellbeing, identity and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

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