(1/11/2025) Customer Experience Partner

Customer Experience Partner - Domain

Software/platform support for Real Estate Agency clients. Inbound technical queries from onboarding support to ad‑hoc requests. Hybrid working, sociable team and career development opportunities.

Company Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group’s mission is to digitize the world’s real estate and empower people to discover properties, insights and connections that improve their businesses and lives.

About Domain

Domain is a leading property technology and services marketplace in Australia, home to the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025 Domain became part of CoStar Group, creating a combined global leader in real‑estate information, analytics, online marketplaces and 3D digital‑twin technology.

About the Role

As a Customer Experience Partner under an experienced Operations Leader, you will provide technical product support to Real Estate agency clients of the Real Time Agent product. Responsibilities include post‑onboarding support, ad‑hoc escalations for bugs and integration issues, and identifying process and product improvements to drive company strategy. You will work within a supportive team in Melbourne and contribute to career development across the Domain ecosystem.

Why Join Us

We offer a workplace culture where you can be yourself, flexible hybrid work, mentoring and leadership programs, learning & development tools, generous parental leave, and regular social events such as Innovation Days. Pitch things into a very sociable team culture with regular events and celebrations, with opportunities for promotion.

Typical Day

- Work closely with sales teams to deliver post‑onboarding technical support to customers of varying complexity.

- Manage inbound enquiries from Real Estate clients via phone and email — support to create listings, resolve template issues, and address bugs and integration queries.

- Identify process and product improvements from client feedback to help deliver on company strategy.

- Assist with escalations and more technical queries that may be above the scope of other Customer Experience Partners.

- Communicate complex issues to the development and sales team for further attention.

- Expand knowledge to become an industry expert within the Real Estate / Developer space.

Our Ideal Person – Essential

- Bachelor’s degree from an accredited, not‑for‑profit university or college.

- Flexibility to work 9 am – 5 30 pm and 10 30 am – 7 pm if required.

- Previous experience in fast‑paced customer service or tech support roles.

- Passion for delivering great customer experience.

- Excellent communication skills with an enthusiastic, positive approach.

- Resilient and empathic nature.

- Excellent problem‑solving skills.

- High level of confidentiality.

Nice to Haves

- Exposure to working with technology and SaaS platforms.

- Property industry knowledge.

- Phone‑based customer service experience.

- Basic knowledge of coding, XML, JSON or HTML.

What’s Next?

We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy

Equity, Diversity & Inclusion

Domain is committed to an equitable, inclusive work culture that reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including those with disabilities, all ages, ethnicities, cultures, faiths, sexual orientations and gender identities. If you require adjustments during the process, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au or call 1300 858 356.

Equal Opportunity Employer

CoStar Group is an Equal Employment Opportunity Employer; a drug‑free workplace. We perform pre‑employment substance‑abuse testing. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or citizenship and immigration status. Reasonable accommodations can be requested by calling 1‑855‑840‑1715 or emailing recruiting@costargroup.com.

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