▷ (1/11/2025) Estee Lauder Counter Manager - Southland

Estee Lauder Counter Manager - Southland

Apply now Job no: 541183 Work type: Part‑Time Location: Melbourne - South Categories: Beauty

About the role

David Jones exists to inspire Like No Other, and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. As a Counter Manager, you will utilise your expert beauty knowledge and customer service skills to create warm connections on the shopfloor, uniting and inspiring your team to create memorable moments for our customers.

Our Counter Managers are customer‑obsessed, passionate about collaboration, and take pride in being ambassadors of our iconic beauty houses. In this role you will have the opportunity to be part of a dynamic team and grow your career with one of Australia's iconic luxury retail destinations.

About Estée Lauder

Estée Lauder is one of the world’s most iconic prestige beauty brands, known for innovation, luxury, and exceptional customer experience. We’re dedicated to inspiring confidence and celebrating individuality through skincare, makeup, and fragrance.

Responsibilities include

- Share your passion for beauty with our clients and inspire them with product knowledge and recommendations.

- Deliver exceptional, personalised service to achieve commercial objectives.

- Work closely with the Sales Manager to empower our clients to look and feel their best.

- Build an ever‑growing base of return clientele through genuine and insightful interactions.

- Empower your team to thrive, cultivating a service experience Like No Other.

- Have experience managing a retail team.

- Have experience working within a customer‑centric environment.

- Thrive in an environment where no two days are the same.

- Have an exceptional service mindset and adaptable communication skills.

- Are flexible to work retail hours which includes some late nights and weekends.

- Are passionate about joining the David Jones family and representing our brand, alongside our international Beauty offering including Chanel, Dior, and La Mer.

Why work for us

- A competitive remuneration package and incentive scheme.

- Generous employee discounts across David Jones.

- A supportive, flexible and engaging environment that will support personal/professional development.

- Be a member of a company committed to sustainable practices.

- Ongoing training and development to pursue individual ambitions.

- Be part of an organisation that is connected, works as one, and has a vision to inspire its people, customers, and community.

Our recruitment process

- Quick Apply: Submit your CV and answer a few key questions to get started.

- Chat Interview (20–25 mins): Share your experiences in an online chat, highlighting how your values align with ours.

- Video Interview.

- Video Interview: If your application makes it through to the next round, impress us further by answering a question via video recording, showcasing your personality and potential.

- Face‑to‑Face Meet: Selected candidates will meet with the hiring manager to see how they fit into the team and wider business at David Jones.

About us

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Advertised: 29 Oct 2025 AUS Eastern Daylight Time
Applications close: 31 Jan 2026 AUS Eastern Daylight Time

Working in our Beauty department, you will help create memorable moments with your exceptional beauty knowledge and customer experience skills. Estée Lauder is one of the world’s most iconic prestige beauty brands, known for innovation, luxury, and exceptional customer experience.

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