Venue Manager

1 day ago

Melbourne, Australia Ennismore Full time

We are opening Melbourne's newest rooftop destination, Cleo.

Opening this December, Cleo will bring Eastern Mediterranean flavours and old-world cooking techniques to life, set within a new modern space to celebrate every season.

The rooftop of Hyde Melbourne Place will be transformed with warm tones, long tables, generous spaces for relaxed communal dining and an all-new Mediterranean-inspired food and beverage menu.

Job Description

As Venue Manager, you’ll be the driving force behind our operations – leading, inspiring, and empowering your team to deliver elevated service from the very first welcome to the final farewell. You’ll bring operational expertise, strong leadership, and a passion for hospitality that makes guests feel right at home.

Key Responsibilities

- Oversee daily operations, ensuring smooth service and high guest satisfaction
- Lead, train, and inspire the front of houseteam to deliver exceptional hospitality
- Work closely with the Head Chef and kitchen team for seamless service flow
- Manage rostering, budgets, ordering, and stock control
- Implement and maintain venue standards, policies, and procedures
- Drive revenue growth through events, promotions, and upselling
- Ensure compliance with liquor licensing, health & safety regulations

Qualifications

What we’re looking for

- Minimum three years proven experience in managing premium or high-volume hospitality venues
- A leader who thrives in fast-paced, guest-focused environments
- Strong operational, financial, and people management skills
- A passion for food, beverage and creating memorable experiences
- Exceptional knowledge of wines, spirits, cocktails, and emerging trends. WSET III or equivalent highly regarded
- The ability to create a workplace where staff feel empowered, connected, and inspired

Additional Information

What we offer

- Worldwide Accommodation and Food & Beverage Discounts at Ennismore and Accor properties
- Be part of a creative, energetic, and supportive team
- Career growth opportunities across our wider hospitality group
- Daily Staff Meals

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.

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