Business Application Owner, Member Care

2 months ago

Melbourne, Australia UniSuper Full time

**Newly created position**:

- **Functional understanding of Acurity is essential**:

- **Extensive range of benefits
UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia's largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members.

Our Member & Advice business unit exists to champion the customer by delivering exceptional outcomes and is made up of Member Engagement, Member Care and Financial Advice & Education.

Our Member Care Teams focus on customer service involving case management, complexity or specialist work and aim to deliver enhanced end-to-end care for members, complainants, and our external financial adviser channel.

**The role
Your role will also include, however will not be limited to
- Staying current with emerging technologies, industry trends, vendors and best practices
- Representing Acurity in technical and non-technical change management activities
-

**About you
With a functional understanding of Acurity, you will not only understand how the systems features work, but more importantly how its capabilities enable business value. You will be resilient, capable of navigating roadblocks and have strong conceptual, analytical, and critical thinking skills. Your experience will also include,
- Strong stakeholder management
- An ability to understand business requirements, and ensure they will meet business objectives
- Ability to manage competing priorities and deadlines without compromising quality outcomes. Demonstrated experience in Change Management practices.
-

**About US
We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office
- UniSuper’s high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include
- A personal development budget of $1500 to support employees in their professional growth.
- Mental physical and financial well-being initiatives
- The opportunity to choose between 17% and 11% superannuation
- Exceptional parental leave 3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work
- **Think Great. Create Great.

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