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Facility Support Officer

5 months ago

Parramatta, Australia Parramatta City Council Full time

The City of Parramatta is experiencing unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in the City of Parramatta means that Council, our partners, and the community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

The Community Hubs and Parramatta Town Hall (soon to re-open) provide a unique opportunity for you to join the City of Parramatta in setting a new benchmark for customer service delivery excellence for our community while working as part of a dynamic team. The Community Hubs are 7-day operations offering a wide range of unique experiences to people who live, work, study, visit and play in our area.

**About the Role**

Between PHIVE, Parramatta Town Hall (soon to reopen) and Wentworth Point Community Centre & Library, we have a variety of spaces dedicated for programming, events and venue hire. Every day is different and we serve a diverse community of people across many sectors.

The Facility Support Officer role will deliver exceptional customer experiences and contribute to the achievement of Council’s strategic objectives and vision for the City of Parramatta as Sydney’s Central City. You may work in various Community Hub location sand play a key role in customer service with the on-ground delivery of venue hire, programs and events within the facilities.

**On a daily basis you will**:

- Provide high quality customer service, answer queries and assist customers in the use of Council community facilities.
- Ensure facilities are clean, tidy and presentable - setting them up and packing them down in alignment with the needs of the customer
- Arrange furniture, equipment and assist customers with logistics such as access to the venue, loading dock or other. Check daily booking registers and follow tasks to deliver exceptional customer service
-

**About You**

If you enjoy a role that has you on your feet rather than behind a desk, this may be the role for you This is an opportunity to showcase your dedicated customer-service skills with the ability to trouble-shoot and think outside the box.

To be successful in this role you must bring the following:
**Qualifications**
- A minimum of High School Certificate or equivalent
- Working with Children Check (NSW)

**Skills**
- Strong attention to detail
- Capacity to maintain equipment and monitor consumable stock items
- Communicate appropriately with clients and colleagues

**Experience**
- Strong customer service focus
- Demonstrated experience in facilities/venue care and preparation
- Demonstrated ability to carry out or troubleshoot minor maintenance tasks Ability to understand and follow EEO, WHS and ethical practice principles
-

**What’s On Offer**

We are offering an attractive remuneration from $61,736 to $67,983 plus 11% superannuation.

In addition City of Parramatta also offer excellent employee benefits which include:

- A range of flexible work arrangements including hybrid WFH arrangements
- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Central Parramatta location (Public transport at our door, discounted parking)
- Significant leave benefits (15 days sick/personal leave including 2 days health and wellbeing leave per year)
- Learning and Development opportunities Health and Wellbeing programs
-

**Want to know more?**

**How to apply?**

Please provide a current resume and **cover letter **outlining a time you delivered **excellent **customer service on the ground

Applications close at **9pm 26 November 2023 **and will not be accepted through any other medium.
- Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. A copy of a valid Working with Children Clearance must be provided.