Support Services Officer

1 week ago

Sydney, Australia Allianz Australia Full time

**Support Services Officer** - Sydney / Brisbane/ Melbourne

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

We’re looking for a Support Services Officer to join the Commercial team within Allianz which is largest distribution channel whose customers include local, national and international brokers, and buying groups throughout Australia. In this role, you will be primarily responsible for assisting with the operations/ underwriting functions within the division.

**You'll be responsible for**
- Provide processing, administration, and credit control support for tailored and specialty products for Broker and Agency and Dealer House Accounts.
- Support operations activity ensuring effective prioritisation and support.
- Support procedures which promote adherence to guidelines and compliance requirements.
- Support initiatives which deliver greater levels of automation, simplification and optimisation of operations processes improving their effectiveness.
- Respond to queries in a customer focused and timely manner ensuring stakeholders and customers receive the outcomes required. Be proactive and drive continuous improvement within the team.

**About you**
- Experience in providing customer services in a similar industry.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Demonstrated evidence of improving processes.
- Demonstrated experience in the execution of initiatives designed to simplify business processes and solutions.
- Relationship management capability particularly managing upwards.

**Please note this is a Secondment/ Max Term opportunity ending March 2025.**

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:
Professional

**Location**:

- Sydney, NSW, AU, 2000**Area of Expertise**:
Sales & Distribution

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
42102

**Position Cluster**:
Non-Executive

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