Implementation Lead

6 months ago

Melbourne, Australia McMillan Shakespeare Full time

The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional service.

Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.

The Implementation Lead is an influential role in the business participating in all stages of client onboarding.

As an employee benefits provider Maxxia operates at the B2B level offering salary packaging and novated leasing to our client’s staff. The acquisition of such business requires strong engagement across the Maxxia business as well as the client. Leveraging your high-level key stakeholder management skills, as Implementation Lead you will facilitate this engagement ensuring the best outcome for all parties.

Upon award you will lead the onboarding and change management project with the client. Engaging and working with all the required business and client stakeholders, communicating new products and procedures, coordinating resources and timelines, and ensuring operational excellence in the delivery.

To succeed in this broad, challenging and rewarding role you will be a lateral and strategic thinker who takes charge of key client projects and ensures timely delivery. You will work effectively across the whole business and be able to manage multiple internal stakeholders to ensure an optimal outcome to meet all client commitments.

Key responsibilities will include:

- Manage implementation activities from contract execution through to review & monitoring of commercial outcomes post go live.
- Work with each new Employer client to develop a suitable salary packaging policy in line with Maxxia guidelines and their requirements.
- Work closely with Relationship teams to ensure communication and employee education activity is delivered as per client requirements.
- Work closely with Operational teams and Knowledge Management to ensure product and service promises are briefed effectively into the broader business.
- Provide training for key stakeholders of the Employer including payroll, finance, and HR representatives.
- Manage and oversee transition activity for new Employer clients via use of developed tools, such as timelines, matrixes, checklists, agendas and other implementation project tools, internal meetings, etc.
- Facilitate Post Implementation Reviews (PIRs) for appropriate and agreed clients.
- Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements (such as Privacy).
- Ensure data gathered during all interactions is complete and accurate.
- Facilitate project related administration including maintaining WIP records, reports, updating documents and processes in folders and systems.

You will bring:

- Strong interpersonal skills to foster relationships and drive outcomes with stakeholders - both internal and external.
- Planning, time management and organisation skills.
- Excellent attention to detail.
- Excellent verbal and written communication skills.
- Proven Project Management experience (planning & execution) highly desired.
- Project Management and/or Business qualifications are desirable but not essential.
- Maxxia/Interleasing product knowledge.
- Maxxia/Interleasing systems knowledge and experience.
- Industry knowledge & experience.

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

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