Implementation Team Lead

2 months ago

Melbourne, Australia Simpro Full time

First Things First - What We Can Offer You
- Free daily breakfast and lunch provided
- Flexible working arrangements
- Monthly RDO (Full time employees)
- Ground-breaking parental leave program
- Up to 4 weeks' annual "Work from Anywhere" benefit
- Opportunities for growth, development and career progression
- Fun team camaraderie and events
- Paid volunteer leave days
- Public holiday exchange
- Casual dress
- Team social activities
- Free car parking
- And a range of other fantastic benefits

The Job

The Implementation Team Lead oversees team day-to-day operations and supports direct reports as a people manager with coaching, development and performance management. Team leads provide guidance and best practice mentorship on both implementation principles and product technical knowledge.

Aroflo is a subsidiary of the Simpro Group

What You’ll Do- Provide operational oversight and day-to-day support for all direct reports and support to business unit leadership as required.- Transparently align and collaborate with the leadership team including regular reporting on team metrics, goals, operational KPIs and OKRs.- Drive team performance, contributions and adoption of the Simpro Groups Rally Cry & Defining Objectives.- Mentor, coach and provide development opportunities for direct reports. Includes but not limited to regular 1:1s, team meetings, and observations.- Triage and address customer challenges, complaints and direct report concerns, and escalate as required.- Maintain an advanced knowledge of products and services.- Build and maintain relationships with other areas of the business and the wider Simpro group.- Approve absence requests, expenses, travel and collaborate with the leadership team on any performance management issues, as well as complete annual performance reviews.

What You’ll Bring- Proven experience in a SaaS or tech-focused environment, managing and developing high-performing teams.- Ability to oversee multiple projects with competing deadlines, demonstrating exceptional organizational and time-management skills.- Strong understanding of SaaS implementation processes and methodologies, and a proactive approach to learning and staying up-to-date on product changes.- Excellent written and verbal communication skills, with the ability to convey information clearly to clients and team members at all levels.- A strategic approach to resolving customer issues efficiently and empathetically, ensuring customer satisfaction and loyalty.- Familiarity with tracking and analyzing KPIs and performance metrics, with a strong ability to use data to drive continuous improvement.- Ability to foster a team culture of mutual support, collaboration, and shared success, both within the team and across departments.

Core values required of all Simpro, AroFlo, & Clockshark employees:
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo and ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply..

Visit

to learn more about us and our values.
- _Please note, no agencies will be accepted in the recruitment of this role._

Welcome
- Welcome to Simpro Together with ClockShark and AroFlo, we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together***

About Us
- Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises three industry-leading companies, Simpro, AroFlo, and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro and AroFlo provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions.Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making.Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees.
Ready to transform your business? Explore our products at
-
,
-
and
-
.

  • Advisor - Implementing Evidence in Child, Youth &

    7 months ago

    Melbourne, Australia Centre for Evidence and Implementation Full time

    About the role Advisor - Implementing evidence in child, youth & family services (Melbourne) Are you an evidence and implementation champion wanting to make a real difference in child, youth and family services? Do you have high-level interpersonal and communication skills, coupled with demonstrated experience in delivering project excellence? Are you...

  • Advisor - Implementing Evidence in Child, Youth &

    7 months ago

    Melbourne, Australia Centre for Evidence and Implementation (CEI) Full time

    Are you an evidence and implementation champion wanting to make a real difference in child, youth and family services? Do you have high-level interpersonal and communication skills, coupled with demonstrated experience in delivering project excellence? Are you interested in joining a diverse, global team that values its people, nurtures professional growth...

  • Implementation Lead

    2 weeks ago

    Melbourne, Australia Aurec Human Capital Group Full time

    **6 Month Contract for an Implementation Lead with PM experience**: - **Located at Melbourne Airport with free parking on site**: - **Approx. $1000 per day**: - **FULLY ONSITE - NOT HYBRID** **Responsibilities**: - Responsible for development and implementation in a transformational environment of Environment Management and Change & Release governance...

  • Implementation Lead

    2 weeks ago

    Melbourne, Australia Aurec Full time

    6 Month Contract for an Implementation Lead with PM experience - Located at Melbourne Airport with free parking onsite - Approx. $1000 per day incl super - **6 Month Contract for an Implementation Lead with PM experience**: - **Located at Melbourne Airport with free parking on site**: - **Approx. $1000 per day**: - **FULLY ONSITE - NOT...

  • Implementation Lead

    7 months ago

    Melbourne, Australia McMillan Shakespeare Group Full time

    Implementation Lead The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia's salary packaging industry to today, MMS has a proud history of innovation...

  • Implementation Lead

    7 months ago

    Melbourne, Australia McMillan Shakespeare Full time

    The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional...

  • Presales & Implementations Lead

    4 months ago

    Melbourne, Australia FrankieOne Full time

    Presales & Implementations Lead **Position Description** As the Presales & Implementations Lead, you will lead and manage a team of pre sales engineers and implementations specialists to succeed in the development of comprehensive proposals, including solution architecture, pricing, and implementation timelines. You will engage with our largest and most...

  • Customer Onboarding Implementation Partner

    6 days ago

    Melbourne Airport, Australia Team Global Express Full time

    About the Role The Customer Implementation Partner will manage the end to end customer’s Implementation and transition to trade with Team Global Express (TGE). You will establish optimal operational readiness through timely and effective consultation and utilisation of project management principles. Deliver an outstanding customer experience during...

  • Presales & Implementations Lead

    4 months ago

    Melbourne, Australia FrankieOne Full time

    **Position Description** As the Presales & Implementations Lead, you will lead and manage a team of pre sales engineers and implementations specialists to succeed in the development of comprehensive proposals, including solution architecture, pricing, and implementation timelines. You will engage with our largest and most strategic customers to assess and...

  • Payroll Implementation Lead

    7 months ago

    Melbourne, Australia Sharp & Carter Full time

    $140,000 plus superannuation - 6-12 month Fixed Term Contract - Hybrid working model (2 days office / 3 from home) **The Organisation** *** Our client is a market leading entertainment company based in the Melbourne CBD. In a vitally important role, our client is looking for an experienced Payroll Systems Lead to manage the implementation of a new payroll...

  • Project Implementation Lead

    7 months ago

    Melbourne, Australia Sharp & Carter Full time

    Play a lead role in T&A implementation - Flexible working arrangements on offer - Long term contract with attractive salary (varying depending on experience) - Play a lead role in T&A implementation - Flexible working arrangements on offer (3 days office/ 2 from home) - Long term contract with attractive salary (varying depending on experience) Our client...

  • Program Implementation Lead

    6 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Build effective working relationships between a range of senior government and community stakeholders. - 12 month fixed term opportunity within the Koori Justice Unit. - VPS Grade 6 : $127,467 - $170,579 plus superannuation. The Department of Justice and Community Safety (the department) is seeking a Program Implementation Lead to provide a critical role...

  • Infrastructure and Security Implementation Lead

    4 months ago

    Melbourne, Australia Housing Choices Australia Full time

    **Introduction**: **Join us and share our Vision**: ‘All people affordably housed in neighborhoods that support life opportunities’ Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense...

  • Technical Implementation Lead

    7 months ago

    Melbourne, Australia CUBE Full time

    **Role**: Technical Implementation Lead **L**ocation**:Australia (Remote-first) Recently listed as a "RegTech Top Performer" in Market Fintech's RegTech Supplier Performance Report, CUBE is pioneering the development of machine automated compliance. We are a global RegTech business defining and implementing the gold standard of regulatory intelligence and...

  • Business Implementation Lead

    2 weeks ago

    Melbourne, Australia Peoplebank Full time

    **About the Company**: Our client is a leading governament organization. They regulate Victoria's building industries. **About the role**: This is a 12-month contract with further potential extensions. This role follows a hybrid work model. **Responsibilities**: - Provide operational leadership, management, and direction to specialist project teams -...

  • Program Implementation Lead

    6 days ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / upto 12 months Organisation: Department of Justice and Community Safety **Salary**: $127,467 - $170,579 Occupation: Projects Reference: VG/DJ5329N At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who...

  • Lead Change Implementation Manager

    1 month ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 80148 **Department**: Insto Ops Change **Division**: Institutional **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the...

  • Business Implementation Lead

    1 week ago

    Melbourne, Australia Victorian Building Authority Full time

    Location: Melbourne | CBD Job type: Full time / 12 Months Organisation: Victorian Building Authority **Salary**: $127,467 - $170,579 Occupation: Regulatory Governance and Compliance Reference: VG/2408_22 We currently have two fixed term opportunities available to support our Processing and Assessment team with the delivery of legislative reform and...

  • Data & System Implementation Lead

    2 weeks ago

    Melbourne, Australia FourQuarters Full time

    Work for a global company - Enjoy a flexible working arrangement - Put your stamp on the project We someone who has experience in deploying major IT systems, ideally ones that support investment teams. This doesn't necessarily have to be an implementation of Aladdin or eFront but that would be very highly regarded. **Responsibilities**: Lead the...

  • El2 Strategic Implementation Squad Lead

    2 weeks ago

    Melbourne, Australia Chandler Macleod Full time

    Our **Federal Government **client is looking for an **EL2 Strategic Implementation Squad Lead **to join them for a 24 month contract in their Geelong or Richmond office. **About the Team** The Delivery and Change Office (DCO) Branch is responsible for developing the Agency's Corporate Plan and monitoring the delivery of the annual work priorities,...