Assistant Service Supervisor

2 weeks ago


Rydalmere, Australia Rheem Australia Pty Ltd Full time

**Assistant Service Supervisor****:

- Service | Rydalmere, NSW
- Closing date: 19/05/2023As a leading global manufacturer and an iconic Australian brand, Rheem is committed to delivering technical product excellence and industry best practice standards. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. Rheem depends on people to power our innovations and help shape the future of products that impact people's lives every day.

**Why work for Rheem?**
- Fully equipped and maintained ute + tools + phablet + uniform
- Great salary packaging options and discounts on Rheem products
- Ongoing training, support, supervision, and career advancement opportunities
- Access to our Employee Assistance Program and Safety and Wellbeing initiatives.

**About the role**
Acting as the Plumbing License holder, the Assistant Service Supervisor provides support to the Service Manager in respect to field service activities, so as to achieve the branch’s trading forecast margin and the Company’s objectives in providing the highest standard in after sales service. Your duties would include:

- Ensure that all field service work is carried out in an efficient and effective manner and meets the Company’s objective of providing service within 24 hours and that installation work is completed in accordance with the relevant controlling authorities.
- Maintain regular contact with the both the Installing’s Contractor network and the branch’s technicians ensuring that all service work is carried out according to established ISO9001 policies, procedures and standards
- Supervise a team of technicians/installers ensuring compliance to procedures, resolution of technical issues, regular site visits, monthly meetings and dispute/ customer complaints resolution.
- Quotations of major types of installation work for the companies’ range of products. All quotations should be carried out in an efficient manner with written quotations being provided to the customer, clearly setting out the nature of work involved and payment terms.
- Ensuring that all field staff are sufficiently trained in being able to install and service the Company’s range of products that fall within their trade licence qualifications.
- Reporting on any product and/or part faults and where found to be below recognised standard, submits a Product Defect Report in accordance with the product defect reporting procedure.
- Investigating any escalated complaints from Customer Relations or the Service Manager that are received from customers relating to dissatisfaction with product and/or work carried out by Rheem technicians and subcontractors.

**About you**

We are looking for someone who is committed, motivated, energetic, and reliable. You will also have:

- Trade qualification in Plumbing, Electrical or Gas Fitting/Servicing.
- Additional restricted license in Plumbing or Electrical - Highly desirable
- Current drivers licence with the ability to drive manual
- Comfortable use of electronic communication/information devices.
- Be fully vaccinated against COVID-19

**How to apply**
- Our recruitment process is diligent and structured to ensure inclusiveness and enable you to put your best foot forward. As you progress through the process you may be required to undertake an interview (video and face to face), provide transcripts or work samples and pre-employment medicals, psychometric testing and reference checks._


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