Aboriginal Client

4 weeks ago

Newcastle, Australia NSW Department of Communities and Justice Full time

Division: Transforming Aboriginal Outcomes- Location: Newcastle, NSW, AU, 2300 Toronto, NSW, AU, 2283- Req ID: 66069**Aboriginal Client & Community Support Officer**

**Location: Toronto Local Court, NSW 2283**

**Employment type: Ongoing, Full-time (1 vacancy)**

**Salary: $79,032 to $86,539 p.a. plus employers’ contribution to superannuation and annual leave loading**
- This position is open to Australian Aboriginal and Torres Strait Islander people only._

**Your role**

The role provides project support and effective customer service to Aboriginal communities and Aboriginal clients attending court.

**What you’ll do**

Your responsibilities will include:

- Providing support for a range of Aboriginal targeted projects to Aboriginal clients and communities.
- Preparing correspondence and reports and maintain filing, record and data systems to ensure they are accurate, accessible and secure.
- Providing culturally appropriate front line customer service & project delivery.
- Collating, interpreting, managing and disseminating information to support project development and implementation.
- Undertaking research to enhance project delivery and outcomes.
- Promoting projects and services to Aboriginal clients and communities

The Aboriginal Services Unit (ASU) is specialist team within the Department of Communities and Justice.

Transforming Aboriginal Outcomes division and our vision is to ‘build better pathways to Justice for Aboriginal people.’ We do this by providing support and advocacy for Aboriginal defendants and victims attending courts through our Aboriginal Client and Community Support Officers. We work with executives across Department of Justice to develop a responsive agenda to help reduce Aboriginal overrepresentation in the criminal justice system.

**What we’re looking for**

You work independently, but you are part of a team of ten (10) who keep us all connected by creating a positive work environment. Our unit and our team lead the way when it comes to making a difference in our communities and we look forward to that being enhanced with each new team member. This is a job with real rewards, scope to grow and has a supportive atmosphere.
- Aboriginality - typically all or the majority of the work of an Aboriginal identified role will involve the development and or delivery of policy, programs and services which impact on Aboriginal people and or involve liaising directly with Aboriginal people and communities
- A current driver’s licence (unrestricted) and willingness to travel is required (regional locations only).

As an Identified role, this position is open only to _Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people._

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the _Anti-Discrimination Act 1977_.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. **Either will be accepted**:
Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

- is of Aboriginal and/or Torres Strait Islander descent, and
- identifies as an Aboriginal and/or Torres Strait Islander person, and
- is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply. You will need to attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role and answer the two targeted questions below:

- Tell me about a time when you collaborated with others to determine a course of action to overcome barriers to achieving an organisational goal.
- Tell me about a time when you had to manage a customer's expectations in order to avoid an unreasonable commitment.

**Applications close **Sunday 21 April 2024 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversi

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