Permanent Part-time Customer Experience Officers

4 months ago

Sturt, Australia City of Marion Full time

**POSITION DESCRIPTION - Neighbourhood Centres Customer Experience**

**Officer**

**Position Title **Neighbourhood Centres Customer Experience Officer

**Position Number(s) **1100, 1100, 1116, 1116

**Classification **Level 3

**People Leader **Team Leader Neighbourhood Centres

**Department **City Services

**Division **Community Connections

Team Leader Neighbourhood Centres, staff, volunteers and tutors within the
**Key Relationships **Neighbourhood Centre Team, Community Wellbeing Unit, Vibrant

Communities Team, Positive Ageing and Inclusion Team, Libraries.

**Our Purpose
**To improve our residents’ quality of life; continuously,

smartly and efficiently.

Six themes in our Community Vision represent the

shared value and aspirations that will guide how our

city develops - liveable, valuing nature, engaged,

prosperous, innovative and connected.

**City of Marion Values**

Our values are critical to us as they help drive

behaviours that will enable us to achieve the Council’s

vision.***

With the community and safety at the forefront of

everything we do, Marion values:
**Respect,** **Integrity,** **Achievement, Innovation**

PD - Customer Experience Officer - May 2022 1

**POSITION DESCRIPTION - Neighbourhood Centres Customer Experience**

**Officer**

**Purpose**

The position will be responsible for supporting the delivery of professional, effective and efficient operations

across the four Neighbourhood and Community Centre’s reception and various meeting spaces.

The primary objective of this position will be to maintain a high level of customer service function at the

reception desk, including venue hire, administration and operational tasks with the key focus on ensuring

activities of the centre are in accordance with Council’s and the client requirements.

This role will provide opportunities in a positive and energetic collaboration together with the Neighbourhood

Centre Team to deliver culturally diverse and inclusive capacity building initiatives and programs.

Strong communication skills and ability to maintain solid relationships (with internal and external)

stakeholders will be vital to this role.

As an ongoing commitment to the organisation you will be responsible for delivering the best service to our

community and to improve residents’ quality life; continuously, smartly and efficiently in the scope of your

daily work.

**Key Outcomes**
- Support the day to day operations and delivery of programs at the Centre through reception,

administration and operational tasks, data collection and promotion.
- Provide general customer service as part of the Centres team which includes working on the reception

desk, answering telephones to assist customers accessing Centre services, taking bookings and

handling cash.
- Provide support to Centres through keeping online programs current and up-to-date through the

Eventbrite system and entering all relevant data from programs and bookings into online data entry

systems to ensure all statistics and evluations are entering into the various systems for “on-time”

reporting across programming.
- Assist to promote programs using a variety of marketing and promotional methods including Social Media

and online platforms.
- In partnership with the Neighbourhood Centre Team, assist with the development of programs and

events.
- Accurately prepare and distribute venue administration such as client correspondence, quotes, invoices,

marketing material and booking/safety paperwork etc.
- Set up meeting room furniture and facilities/technology as per booking, when necessary.
- Undertake induction tours and proactive asset pre and post hire inspections and other measures that

ensure facilities are presented in a condition that meets customer needs and creates a sense of pride

through their appearance and function, ensuring safe work practices are used by all hirers throughout

the centre
- Willingness to participate and work across all Centre sites in corporate and Community Centre activities

whilst promoting a positive image of council.

Safe Live Well” philosophy.
- Embrace ethical and moral behavior and report any suspected instances of fraud and/or corruption in

accordance with Fraud and Corruption Management and the Code of Conduct.

PD - Customer Experience Officer - May 2022 2

**POSITION DESCRIPTION - Neighbourhood Centres Customer Experience**

**Officer**
- All other duties as required.

**Person Specification**

**Essential Requirements**
- Australian residency.
- Advanced communication skills both written and verbal.

**Skills, Knowledge and Experience**
- Experience in working in a Neighbourhood / Community Centre environment.
- Ability to communicate effectively and work with a diverse customer group.
- Strong attention to detail and organisational skills.
- Demonstrated experience with Microsoft Office suite software, computer literacy and troubleshooting

skills, specifically with regards to electronic presenta

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