Program Coordinator I Graffiti Removal Volunteers

**Position Description - Graffiti Volunteer Program Coordinator**

**Position title **Graffiti Volunteer Program Coordinator

**Position number **1214

**Classification (Level) **3

**Department **City Services

**Division **Development & Regulatory Services

**Business unit **Community Safety

**People Leader **Team Leader Community Safety

**Direct reports **Volunteers
Other Teams of Regulatory Services Unit, Volunteer
Development and Program Coordinator, Customer Service

**Key stakeholders **Centre, Operational Support Unit, Graffiti Removal Volunteers,
Elected Members, SAPOL, KESAB, members of the community.

**Our Purpose**
To improve our residents’ quality of life; continuously, smartly, and efficiently. Six themes in
our Community Vision represent the shared value and aspirations that will guide how our
city develops - liveable, valuing nature, engaged, prosperous, innovative,
and connected.

**City of Marion Values**
Our values are critical to us as they help drive behaviours that will enable us to achieve
council’s vision. With the community and safety at the forefront of everything we do, the City
of Marion values: Respect, Integrity, Achievement, Innovation.

**We live our values Our community vision**
**Respect**: treating everyone as we want to be
treated, where all contributions are valued.

**Integrity**: fostering trust and honesty in all
our interactions.

**Achievement**: enhancing our knowledge and
performance to reach our shared goals, while
being dedicated to supporting one another.

**Innovation**: encouraging new ideas and learning
from our experience to do things better.

PD - Graffiti Volunteer Program Coordinator - August 2024

**Position Description - Graffiti Volunteer Program Coordinator**

**Purpose**

The Graffiti Volunteer Program Coordinator contributes to the safety and well-being of the
community through the coordination of the graffiti removal program. This includes the
recruitment and support of graffiti removal volunteers, arranging volunteers to remove
graffiti, coordinating and conducting crime prevention programs, coordinating and

This role will provide opportunities to positively engage and collaborate with other teams of
the Regulatory Services Unit, Council’s Volunteer Development and Program Coordinator and
Council’s other volunteer managers.

Strong communication skills and the ability to maintain solid relationships with internal and
external stakeholders will be vital to this role.

As an ongoing commitment to the organisation, you will be responsible for delivering the best
service to our community and to improve residents’ quality life; continuously, smartly and
efficiently, in the scope of your daily work.

**Key Deliverables**
- Implement various graffiti management strategies
- Recruitment, select and screen volunteers, including interviewing, reference and relevant
- background screening checks
- Induct and continuously support volunteers, organise relevant training, and conduct
- reviews
- Value and acknowledge volunteers’ contributions (recognition events, collect and act on
- their feedback where appropriate)
- Continuously communicate with volunteers to provide and collect feedback, program
- updates and CoM news
- Address and manage any volunteer issues in a timely manner
- Set goals and objectives to continuously improve the graffiti removal program and look for
- further development opportunities
- Be flexible and adaptable to volunteer’s changing needs and availability
- Coordinate supplies and equipment for volunteers
- Attend to and raise customer requests for graffiti removal including scheduling volunteers
- and reporting graffiti to other teams of Council and appropriate external organisations
- Undertake the administration of the graffiti program including collecting, collating and

reporting statistics and report any suspected instances of fraud and/or corruption in
accordance with Fraud and Corruption Management and the Code of Conduct
- Accurately maintain volunteer management system in a timely manner and update

volunteer role descriptions and other resources
- Participate in developing volunteer newsletter articles
- Assist in the preparation of reports and other documentation for management, Elected
- Members and Council
- Provide back up to the Business Support Officers within the Community Safety Team as
- required

PD - Graffiti Volunteer Program Coordinator - August 2024

**Position Description - Graffiti Volunteer Program Coordinator**
- Represent Council as requested in relevant graffiti networks and liaise with and form

partnerships with key stakeholders
- Attend relevant training

**Person Specification**
Desirable attributes
- Proven leadership skills and the ability to conduct supervisory activities
- Demonstrates empathy and respect for people’s differences
- Communicates effectively with all people, including those from diverse backgrounds
- Good time management skills, initiative, and the ability to wo