Quality Management Officer

2 weeks ago

Cranbourne, Australia Simply Helping Gippsland South and West Full time

Cranbourne West Location 3977
- 12 Month Temporary Contract Covering Maternity Leave
- Monday - Friday 9am
- 5pm

Quality Management Officer.

Join the Simply Helping Team: Temporary Quality Management Officer.

Quality Management Officer has a hourly rate between $33-$35 PH dependent on experience.

12-month contract, December 2023 - December 2024
(Success in the role may lead to the offer of a permanent position)

**About Us**:
Simply Helping Gippsland South & West is a provider of in-home supports with the purpose of

adding value, meaning and dignity to the lives of service users and supporting their independence.

Simply Helping commits to the following principles and requires its employees to match that commitment and act appropriately in reporting and addressing any concerns:

- Zero tolerance of racism
- Zero tolerance of abuse towards the elderly or persons with disability
- The Victorian Child Safe Standards
- Respecting and valuing First Nations children

**Your Role**:
Maintain and improve a quality management system which achieves continuous improvement in the quality of service delivery and level of program compliance, in collaboration with the Quality and Compliance Manager.

**Key Responsibilities**
- Process feedback, complaints and incident reports including but not limited to home safety assessments, hazard notifications and service feedback; within timeframes set in policy and process documents.
- Maintaining registers and completing checklists for complaints and incidents.
- Manage COVID cases in relation to staff and service users in accordance with the COVID Safe Plan, to mitigate the risk of spreading infection.
- Reporting “reportable incidents” and SIRS incidents to the NDIS Commission and Aged Care Commission, respectively, in accordance with stipulated timeframes.
- Dealing with the NDIS Commission and Aged Care Commission in an effective and timely manner, in relation to any complaints about Simply Helping, to ensure they are resolved satisfactorily.
- Organise, chair and minute, fortnightly Quality Management meetings, driving completion of action points within the allocated timeframes, including items on the Continuous Improvement Register, and champion continuous improvement within the company.
- Make recommendations on the updating of policies and processes based on best practice and issues identified in the Quality Management Plan.
- Work with the HR Manager (in consultation with the Quality & Compliance Officer) to identify and act on opportunities to train staff and increase the knowledge and skills levels of support workers and office staff.
- Occasional project work and assistance in related areas, as determined by the Quality and Compliance Manager and HR and Communications Manager.
- Commit to sustaining a culture of quality management and continuous improvement, including staff training and personal development.

**What You Need**:

- Strong workload management ability and decision-making skills.
- Clear communication and ability to develop report with colleagues, service users and other stakeholders.
- Commitment to continuous improvement and quality care.
- Strong ethical standards and personal integrity.

**Qualifications, Experience and Knowledge**
- A thorough understanding of Programs (NDIS/HCP/TAC) compliance, in relation to complaints and incidents.
- Knowledge and understanding of the following and how their principles are put into effect in relation to supports: UN Convention on the Rights of Persons with Disabilities, UN Convention on the Rights of the Child and Victorian Charter of Human Rights and Responsibilities.

**Ready to Make a Change?**

If you're excited about making lives better and you've got what it takes to be our Quality Management Officer, we want to hear from you. Send in your resume and a cover letter explaining why you believe you are the right person for this role.

Simply Helping Gippsland South & West is your equal-opportunity employer. We love diversity and inclusion and aim to make our workplace a mirror of the communities we serve. So, whether you're from Mars or Venus (or just good old Earth), we'd love to have you on board.

Closing date for this position is 27/11/2023

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