Operations Manager

3 weeks ago


Morwell, Australia Department of Families, Fairness and Housing Full time

**THE ROLE**

As Operations Manager you will lead and be responsible for a team of Team Managers to implement, manage and monitor strategies to meet call centre performance indicators and deliver new business initiatives. The Operations Manager is also responsible for the operations of the Call Centre, including the management of work and roster systems to ensure service targets are met.

**ACCOUNTABILITIES INCLUDE**
- Manage and ensure the development and management of systems to monitor and report the outcome of Key Performance Indicator's (KPI's) for the Housing Call Centre.
- Manage, monitor and ensure the analysis of data to provide accurate feedback to call centre managers and customer services officers, to improve service outcomes for clients of the Housing Call Centre.
- Be responsible for the compilation of the monthly Call Centre performance report.

**Please open the position description to read more.**

**COVID-19 VACCINATION**
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current **ATAGI (Australian Technical Advisory Group on Immunisation) advice**, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.



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