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Clerk Grade 7-8 Positions

3 months ago

Newcastle, Australia NSW Government -Department of Communities and Justice Full time

**Registrar/Deputy Registrar/Registry Co-Ordinator**

**Newcastle Hub(Muswellbrook, Maitland, Cessnock, Raymond Terrace and Newcastle) Gosford Hub(Belmont, Toronto, Gosford) Coffs Harbour Hub (Coffs Harbour, Taree, Grafton)**

**Talent Pool to be created for Full-Time, Part-Time, Ongoing and Temporary roles within Court Services**

**Salary - Clerk Grade 7/8 ($106,025 - $117,363) + Super + Leave Loading**

**Your role**

This role will be responsible for a team to meet statutory and administrative obligations as well as ensuring high quality and professional service is delivered to clients.

Supervising the team, this role will promote a positive working environment that values ethical behaviour and good performance whilst contributing to the development and implementation of strategies that meet the identified needs of the court’s diverse set of clients.

**What you’ll do**

Leading the team, you will be responsible for:

- Managing, developing and motivating staff in a fast paced and challenging environment
- Implementing procedures and training to ensure staff are adequately equipped to ensure best practices and standards are provided to clients
- Minimise grievances, maximise performance and enhance skills
- Constantly implementing processes and procedures which are always up to date with legislation
- Dealing with staff issues and providing feedback or counselling to staff
- Adapting to work in different jurisdictions
- Liase with stakeholders to ensure service delivery is always at his best

**What we’re looking for**

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

**Question 1 - **Tell me about one of your direct reports or team members who became more successful as a result of your assistance or coaching. How did you assist/coach him or her?**

**Question 2 - **Tell me about a situation when you handled a customer complaint. How did you respond? What steps did you take to improve the customer’s experience?**

**Applications close Monday 12th February 2024**

**Got a question?**

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

**Other Information**

A Talent Pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**_