Customer Success Manager

1 week ago


Melbourne, Australia Plexus Services Full time

Individual growth plans with regular team celebrations
- Measure success against NPS and agreed metrics
- Innovation led organisation that is disrupting the legal industry

**_Plexus is a fast-growing, B2B SaaS scale-up, dedicated to digital transformation and making lives easier._**

**_The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients to ultimately increase product utilisation._**

**The team you will be joining**:
We are a global organisation with offices in North America, Europe and Australia. Our team has rapidly grown in the last year and we are not stopping anytime soon.
**_We are a true disruptor to the industry, embracing change and there are no maps for where we are going_**

Our solutions are loved by over 200 of the world’s leading brands including The Iconic, Cotton On Group, Spotify, L’oreal, Klarna and General Mills, to name a few.

We have big plans for our platforms’ future and as a Business Development Manager, you will have significant responsibility and unlimited potential to grow the business and add your own flare.

You'll be partnering with our dynamic, driven team of Customer Success speciallsts and other passionate stakeholders across the organisation on a global basis to learn best practice approaches and different sales methodologies to deliver an exceptional experience for our customers - Ensure maximum client engagement and satisfaction throughout the full customer lifecycle - prior, during and post the implementation, all the way through to long term retention.

**So what does the role entail?**
- Craft, develop and improve interactive and digital onboarding and functional support materials, enhancing self-serve resources for customers
- Gather feedback and insights into customer behaviour and platform usage to identify at risk customers, system champions and inspire a customer success driven product strategy
- Utilise innovative and traditional Customer Success methods to create a low effort ‘customer experience’ and shorten Time to First Value TTFV

**So why Plexus?**
- A completely untapped market of opportunity Plexus doesn’t have any direct competition, so literally the “the world is your oyster”
- We live our values: _Positive Intent, Everyone Wins, Be an Owner, I am my Word, Best Version_
- Diverse, passionate and unique culture of people from all over the globe - working onsite, hybrid and remotely
- Individually dedicated growth and learning plan
- Agile working environment - we love a huddle, OKR and scrum.
- Celebrations are regularsmall and BIG
- **_We set you up for success - with all the tools, knowledge, coaching and support needed to thrive_


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