Aps4 Connection Support Officer

3 weeks ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS4 Connection Support Officer on a contract for 12 months with potential extension for 2x12 months.

**Duties & Responsibilities**:
**Lead generation and follow-up**
- Cold calling healthcare provider organisations to inquire whether they'd be interested in registering for MHR
- Actioning warm leads received from others, by calling healthcare providers organisations who have previously expressed an interest in registering for MHR

**Registration support**
- Walking practice managers (or other representatives of the healthcare provider organisations) step-by-step over the phone through the online and offline form filling processes and other steps involved in MHR registration
- Liaising, on behalf of the healthcare provider organisation, with other parties involved in the registration process (e.g. Services Australia, the vendor of the clinical information system used by the organisation) to trouble-shoot and ensure the end-to-end registration process is successful
- Responding to questions, and distributing information to interested parties

**Education**
- Deliver ad hoc education and training about MHR, including how it works, the benefits of using it, and the registration process, to internal and external stakeholders

**Data entry and administrative support**
- Entering and maintaining data in the Agency's Customer Relationship Management (CRM) system
- Assisting in the setup of CRM dashboards to support reporting
- Support the Project Manager and Program Director with periodic reporting relating to MHR registration activity

**Essential Skills / Experience**
- Friendly, outgoing phone manner and willingness to do both outbound cold calling and inbound call handling
- Good oral and written communication skills
- Good familiarity with Excel

**Desirable Skills / Experience**
- Experience in the healthcare sector
- Experience working in a government call centre or help desk environment
- Familiarity with medical practice management software would be highly regarded

**Relevant duties**:
**Leadership and Accountability**
- Have functional expertise in a specific area that contributes to team goals.
- Provide sound advice and recommendations which influence the decisions made by others, including supervisors and peers.
- Have accountability for completion of allocated tasks, organising workflow, review of work and development of less experienced employees.
- Contribute positively to strategic planning and decision making within the work area.
- Contribute new ideas and maximise the benefits of change, including the identification of opportunities to improve the efficiency of business processes.

**Management Diversity and Span**
- Coordinate the work flow of a small team and/or more complex administration tasks.
- Undertake procedural, clerical, administrative support or operational tasks including some research and analysis activities.
- Coach employees, identify training needs, provide quality assurance of work and the provision of constructive feedback on performance.

**Job Context and Environment**
- Have a sound general knowledge of the role and functions of the agency and an understanding of how these relate to a specific work area.
- Have understanding of the impact of the work area on strategic, political or operational outcomes for the agency/program.
- Have a good understanding of relevant legislation and policy frameworks.

**Independence and decision-making**
- Make decisions with some autonomy that relate to role and area of speciality. Supervision is generally limited to work of moderate complexity or difficulty.
- Make decisions within defined parameters relating to the area of responsibility that impact on the work area or specific function, but the impact on agency operations and resources is limited.
- Perform research and analysis activities and report on findings.

**Stakeholder Management**
- Liaise with internal and external stakeholders on moderately complex operational and administrative matters.
- Resolve moderately complex enquiries from stakeholders and provide information and advice as a representative of the work area.
- Build rapport and maintain stakeholder relationships within defined parameters.
- Represent the work area at internal and external meetings and conferences.

**Mandatory Requirements**:

- Ability to obtain and maintain a Baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency.
- Ability to obtain and maintain national police check.
- Australian Citizenship is a condition of eligibility.

  • Aps4 Connection Support Officer

    2 weeks ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking...

  • Aps4 Business Support Officer

    18 hours ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...

  • Aps4 Support Officer

    3 days ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **APS4 Support Officer** - $43.80 Ph + Super - 12 month contract with possibility of extension - City location **About the Branch** The Parliamentary, Ministerial and FOI Branch manages the relationship between the Agency and the Minister’s Office. It supports the Agency in meeting the Minister’s objectives and priorities by...

  • Aps4 Project Support Officer

    3 weeks ago

    Canberra, Australia HAYS Full time

    A central agency recruiting an APS4 Project support Officer **Your new company** The Department is seeking an experienced APS4 Project Support Officer to work on projects within the marketplace to benefit people and the community providing a range of support and services to the Department. **Your new role** Your new role as a project office is a diverse...

  • Aps4 Recruitment Support Officer

    3 weeks ago

    Canberra, Australia Hudson Australia Full time

    Provide recruitment support, advice, and assistance to line areas. Our client is a large and reputable government department who have an immediately available vacancy for an APS4 Support Recruitment Officer to join the team on a 6-month nonn-ongoing contract. As a non-ongoing contractor, you will be paid a salary equivalent, of $72,000-$77,000 plus 15.4%...

  • Aps4 Finance Officer

    3 weeks ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** AU$0.00 - AU$43.82 per hour + Super **Job Type** Contract **Ref** BBBH101664_1683781689 **Contact** Connie Tong **Posted** about 4 hours ago - **Contract Term: 12 Months plus possible extension**: - ** Hybrid working option (Maximum 2 days working from home)** Our client is seeking for an **APS4...

  • Aps4 Research Officer

    4 days ago

    Canberra, Australia Onpoint 365 Full time

    Flexible working conditions - Competitive rates at an APS4 level - Located in Acton, Canberra **APS4 Research Officer** - **Flexible working conditions** - **Competitive rates at an APS4 level** - **Located in Acton, Canberra**: - **6-month contract** Our Federal Government client is seeking an **APS4** **Research Officer** with an interest in Australian...

  • Aps4 Finance Officer

    3 weeks ago

    Canberra, Australia HAYS Full time

    APS4 Finance Officer opportunity in Federal Government on a 12-month hourly contract **Your new company** This Federal Government department is looking to engage with a APS4 Finance officer **Your new role** The APS4 Finance Officer is accountable under general direction to undertake moderately complex finance related activities and tasks within...

  • Administrative Support Officer

    2 days ago

    Canberra, Australia Onpoint 365 Full time

    NV1 clearance essential - 12-month contract with possibility of extensions - Hourly pay APS4: $35-$45, APS5 $45-$55 **Administrative Support Officer (APS4/5 Equivalent)** - **NV1 clearance essential**: - **12-month contract with possibility of extension**: - **Hourly pay APS4: $35-$45, APS5 $45-$55** Our Federal Government client is seeking an...

  • Aps4 Program Support Officer

    4 days ago

    Canberra, Australia HAYS Full time

    Seeking support staff to work as part of an APS Graduate and Entry Level Program **Your new company** This Federal Government Department is a vital member of Australia’s national security community and oversees many functions including international relations, scientific research and development, procurement and purchasing and industry development and...

  • Aps4 Recruitment Support Officer

    4 days ago

    Canberra, Australia HAYS Full time

    Exciting opportunity for Recruitment Support Officers! **Your new company** This is a key Federal Government Agency that is a Governing Body for policies and legislation that has a strong impact on the running of Australia. They have heavy engagement with other Agencies and Departments whilst managing key tasks and functions exclusive to the...

  • Aps4 Project Officer

    3 weeks ago

    Canberra, Australia HAYS Full time

    A central agency recruiting an APS4 Project Officer **Your new company** The Department is seeking an experienced APS4 Project Officer to work on projects within the marketplace to benefit people and the community providing a range of support and services to the Department. **Your new role** Your new role as a project office is a diverse role that would...

  • Aps4 Departmental Officer

    2 weeks ago

    Canberra, Australia HAYS Full time

    A central agency recruiting an APS4 Departmental Officer **Your new company** This Australian Government Department is committed to improving the lives of all people. This agency works closely with numerous communities across Australia to ensure policies, programs and services address each communities’ unique needs. **Your new role** As an APS4...

  • Aps4 Finance Officer

    2 weeks ago

    Canberra, Australia HAYS Full time

    APS4 Finance Officer to join a small team with career progression. **APS4 Finance Officer** **Your new company** Working within a small Federal Government Department that has a small collaborative responsible for continuous improvement for the APS. **Your new role** Are you a finance professional looking to enhance your career? Seeking an opportunity to...

  • Aps4 Project Support

    3 weeks ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **About the Organisation** Culture and People Development Branch, is a dynamic and fast-paced strategy, policy and service delivery environment. With a mission to set the strategic direction for cultural reform across the enterprise by embedding values and behaviours, building inclusivity, and attracting and developing talent. They are...

  • Aps4 Parliamentary Support Officer

    2 days ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **About the Organization** Our client is an independent statutory agency that is responsible for supporting a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. **About the Team** The Parliamentary, Ministerial and FOI Branch manages the relationship between...

  • Aps4 Assurance Planning Officer

    3 weeks ago

    Canberra, Australia Talent International Full time

    australia australian capital territory contract au$0.00 - au$43.82 per hour + super- **APS4 Assurance Planning Officer **- Multiple positions**: - **Contract Term: 12 Months plus possible extension**: - **Deakin Office - Hybrid working option available (Maximum 2 days working from home)** Our federal government client is currently seeking multiple **APS4...

  • Aps4 HR Officers

    3 weeks ago

    Canberra, Australia HorizonOne Recruitment Full time

    This clients purpose is to support accountability and transparency in the Australian Government sector through independent reporting to the Parliament, and thereby contribute to improved public sector performance. This professional and high performing organisation is underpinned by the values of integrity, respect and excellence. They are technical and...

  • Aps4 Finance Officer

    3 weeks ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking...

  • Aps4/5 Finance Support Officer

    2 weeks ago

    Canberra, Australia HAYS Full time

    A central agency recruiting for an APS4/5 Finance Support Officer. **Your new company** This Australian Government Department plays an important role in providing shared services to deliver finance services to agencies to promote the highest standards of integrity, ethics, and research. **Your new role** In your new team as an APS4/5 Finance Officer, you...