Service Scheduler

2 weeks ago

Sydney, Australia Smiths Group Full time

Location: Asia Pacific, Australia, Sydney- Ref: DETECTIONAPAC01162- Division: Smiths Detection- Job Function: Customer ServiceAbout Us

**SMITHS DETECTION MAKING THE WORLD A SAFER PLACE**

Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe

Life At Smiths
- **Global leader**: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat
- **Digital growth**: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success
- **Exciting opportunities**: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML
- **International environment**: With some projects, work requires global collaboration and the potential to travel and grow with the business

This person will have accountability for the coordination of the service jobs scheduling requirements between customers and Field Service Engineers (FSEs).

Duties & Responsibilities

What you'll do
- Handle daily call logging, update call status and prepare daily work schedules. Report pending call status to

Regional Service Managers on a daily basis for timely actions- Call coordination between customers and FSEs and allocation of service jobs to FSEs
- Dispatch Preventative Maintenance Work Orders to FSEs in Service Max
- Create service orders in Service Max for corrective maintenance jobs as required
- Track Work Orders and ensure closure of all completed Work Orders by FSEs before the month end in Service

Max- Report the status of open service orders to the Service Manager on a weekly basis
- Timely communication and escalation of issues to the Service Manager
- Create purchase requisitions in SAP
- Maintain the equipment master data with timely update of new equipment and update new locations of

existing equipment- Timely preventive maintenance schedule for after market contract and warranty equipment and update the

Preventative Maintenance Master schedule- Send service reports, Site Acceptance Test & Handing over documents etc. to Accounts for billing immediately

after the completion of work- Book the cost in correct service order or Work Breakdown Structure and coordinate with accounts and Sales for

information- Maintain engineer’s daily, weekly and monthly productivity reports
- Coordination between Technical, Project and Logistics functions
- Submit monthly key performance indicator reports and other reports as required
- Maintain and update the leave planner & personal leave tracker
- Maintain records of service reports & site asset record files
- Ensure strict adherence to applicable Health, Safety & Environment policies
- Strive for 100% customer satisfaction

The Individual

What you'll definitely need
- SAP experience preferred
- Competency in use of all programs within MS Office Suite
- Good administration and document control skills. Certificate 3 or Diploma level qualification preferred
- A minimum of 2 years of related administration experience in a role within a service organisation
- Experience with Service Max is an advantage
- Ability to plan and coordinate daily tasks, the prioritisation of own workload, ability to build good customer relations
- Must be organized and systematic with good attention to detail and the ability to work under pressure and strict deadlines
- Strong customer service skills including phone etiquette and conflict resolution, and the ability to handle stressful situations with resilience and tenacity
- Must be able to interact well in a team environment
- Possess excellent organisational, communication, interpersonal skills with the ability to multitask and manage a wide range of activities
- Self-motivated, reliable, and accountable individual
- Solid communications skills both verbal and written and a strong orientation for customer focus and teamwork

To find out more about life at Smiths Detection check out our LinkedIn (17) Smiths Detection: My Company | LinkedIn

**Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.**

**Diversity & Inclusion**:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We a

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