Customer Service Support
5 months ago
Customer Service Support
- In Home Care
Permanent Full-Time role
Hybrid work environment mostly Work from Home
Attractive pay rates with salary packaging benefits
About Baptcare
We are a faith based, purpose-driven organisation that provides residential and community care for older adults, support to children, families and people living with a disability, financially disadvantaged people and people seeking asylum. We respect all faiths and beliefs, and actively promote inclusion and diversity.
The Role
Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcare’s Home Care Package services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules + budgets, coordination of services for clients and invoices.
To summarise in short
Provide internal and external customer service via telephone to our: Home Care Package customers & ‘private fee-for-service customers’
Liaise with Baptcare customers daily to provide admin support for customer ‘ care plans’
**Daily administration**: updating customer notes + budgets, updating schedules, processing invoices
Month-end reports
For You
You will be working from the comfort of your own home 90% of the time with on average, the monthly need to attend face to face meetings in Camberwell Head Office/Facility.
Access to not-for-profit salary packaging
Most importantly, you will be part of a wonderful team who want to help you expand you skills and grow you career.
Must be willing to have Covid-19 vaccinations and ideally influenza vaccination
Key Selection Criteria
Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving
Experience in Aged Care sector will be highly regarded
Qualification in Office Admin /Support or qualified by relevant experience
**How to Apply**:
Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.
Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.
-
Healthcare Support Professional
1 week ago
Toorak Gardens, South Australia National Pharmacies Full timeNational Pharmacies is a leading health and wellness organization committed to excellence through its core values of Care, Communicate, Collaborate, and Celebrate.As a dedicated Pharmacy Assistant, you will play a critical role in delivering exceptional customer service and ensuring our customers receive the best advice for their health and beauty needs.The...
-
Customer Service Team Member
5 months ago
Toorak, Australia Woolworths Full time**Customer Service Team Member**: Be it the checkout or customer service desk, you’re all about going the extra mile to serve our customers. As part of this role, you may be required to collect trolleys from around the store, the connecting car park and surrounding areas. Rotation in all areas is a team effort, from customer queries to scanning groceries,...
-
Customer Service Team Member
6 months ago
Toorak, Australia Metro Full time**Team Member | Metro Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you! **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well...
-
Customer Service Coordinator
1 week ago
Toorak Gardens, South Australia Brook Recruitment Full timeAbout the RoleWe are seeking a vibrant and engaging Customer Service Coordinator to join our team at Brook Recruitment.In this role, you will be responsible for providing exceptional customer service as the first point of contact between clients, guests, and our business. You will manage the reception and front-of-house area, ensuring a warm and welcoming...
-
Customer Service Coordinator
2 weeks ago
Toorak Gardens, South Australia Brook Recruitment Full timeAbout the CompanyA luxury property-based company near South Melbourne is seeking a vibrant and engaging candidate to join their team as the Front of House Receptionist.This privately owned business prides itself on harnessing relationship-driven business with a focus on building long-term, trusted partnerships with clients and guests.About the RoleAs the...
-
Customer Service Representative
4 weeks ago
Toorak Gardens, South Australia Brook Recruitment Full timeAbout the companyA Luxury Property-Based Company is seeking a Front of House Receptionist to join their team near South Melbourne.This privately owned business prides itself on relationship-driven business with a focus on building long-term partnerships.About the roleAs the first point of contact, you will utilise your customer service and administrative...
-
Customer Service Coordinator
3 days ago
Toorak Gardens, South Australia Brook Recruitment Full timeAbout Brook RecruitmentWe are a luxury property-based recruitment agency seeking a vibrant and engaging candidate to join our team as the Front of House Receptionist.This privately owned business prides itself on harnessing relationship-driven business with a focus on building long-term, trusted partnerships with clients and guests.About the RoleAs the first...
-
Pharmacy Assistant
4 weeks ago
Toorak Gardens, South Australia National Pharmacies Full timeAbout the Role:National Pharmacies is seeking a dedicated Pharmacy Assistant to join our Toorak Pharmacy team. As a Pharmacy Assistant, you will play a critical role in enabling us to deliver exceptional customer service and advice to our customers.Key Responsibilities:Provide outstanding customer service and consult with customers to ensure they receive the...
-
Pharmacy Assistant
3 weeks ago
Toorak Gardens, South Australia National Pharmacies Full timeRole OverviewNational Pharmacies is dedicated to delivering exceptional customer experiences and fostering a culture of care, collaboration, and community involvement.We are seeking a highly motivated and customer-focused Pharmacy Assistant to join our Toorak Pharmacy team, where you will play a critical role in enabling us to fulfill our purpose of Caring...
-
IT Service Desk Administrator
1 week ago
Toorak, Australia Baptcare Full timeFull Time - Max term contract 11 months Camberwell About Us At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges. Baptcare is a purpose driven...
-
Employee Services Advisor
7 months ago
Toorak, Australia Baptcare Full timeFull-time - Permanent Camberwell, VIC About Us At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges. Baptcare is a purpose driven...
-
Customer Experience Lead
2 weeks ago
Toorak, Australia Aussie Founders Club Full timeAt LivedCX, we’re redefining customer experience by using AI-powered insights to understand and improve every touchpoint between companies and their customers. Our unique approach focuses on aligning people, processes, and technology to create a customer journey that’s authentic, impactful, and continuously optimised. Join us on our mission to bring CX...
-
Employee Services Manager
7 months ago
Toorak, Australia Baptcare Full timeFull-time -Permanent Camberwell, VIC About Us At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges. Baptcare is a purpose driven...
-
Client Services
7 months ago
Toorak, Australia RT Edgar Full timeClient Services RT Edgar has a part-time job share opportunity for a driven, professionally presented, highly organised and customer focused individual to join our Toorak team as master of first impressions /receptionist. If you have a bubbly and proactive attitude with high level computer and administrative skills, we would love to hear from you. This...
-
Customer Experience Lead
2 weeks ago
Toorak, Australia Aussie Founders Club Full timeAt LivedCX, we’re redefining customer experience by using AI-powered insights to understand and improve every touchpoint between companies and their customers. Our unique approach focuses on aligning people, processes, and technology to create a customer journey that’s authentic, impactful, and continuously optimised. Join us on our mission to bring CX...
-
Client Services
7 months ago
Toorak, Australia RT Edgar Full timeClient Services - Part Time RT Edgar has an opportunity for driven, professional presented and highly organised, customer focused individual to join our Toorak team as reception master of first impressions, on a part-time / job share arrangement Monday and Tuesday. If you have a bubbly and proactive attitude with high level computer and administrative...
-
Pharmacy Support Assistant
3 weeks ago
Toorak Gardens, South Australia National Pharmacies Full timeAbout This RoleWe are seeking a dedicated Pharmacy Assistant to join our Toorak Pharmacy team.As a Pharmacy Assistant, you will play a critical role in enabling us to deliver exceptional customer service and provide the best advice to our customers.Key ResponsibilitiesProvide outstanding customer service and advice to customers, both in-store and over the...
-
Healthcare Support Associate
2 weeks ago
Toorak Gardens, South Australia National Pharmacies Full timeOur Ideal CandidateAt National Pharmacies, we are seeking a dedicated and compassionate individual to join our team as a Pharmacy Assistant. As a Pharmacy Assistant, you will play a vital role in delivering exceptional customer service and advice to our customers, ensuring their health and beauty needs are met.Your Key ResponsibilitiesProvide outstanding...
-
Customer Experience Strategist
2 days ago
Toorak Gardens, South Australia Aussie Founders Club Full timeLivedCX is redefining the customer experience by harnessing AI-powered insights to drive meaningful interactions between companies and their customers. Our innovative approach focuses on harmonising people, processes, and technology to create a seamless customer journey that is authentic, impactful, and continually optimised.A Customer Experience Lead at...
-
Customer Experience Strategist
2 weeks ago
Toorak Gardens, South Australia Aussie Founders Club Full timeTransform Customer Experience at Aussie Founders ClubAussie Founders Club is redefining customer experience by leveraging AI-powered insights to understand and improve every interaction between our company and our customers. Our unique approach focuses on aligning people, processes, and technology to create a seamless customer journey that's authentic,...