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Team Manager Analysts
5 months ago
**Team Manager - Analyst**
- You are a leader that inspires, coaches and nurtures your team.
- We value career progression
- Together we can help drive sustainable business growth for our clients
**See yourself in our team**
Our Business Banking division serves over 10,000 clients across Australia. Within business banking we are a team based on the Gold Coast that serves clients in the small to medium business segment with complex financial needs and turnover between $3m -$50m. We are a team that focuses on a large range of industries including manufacturing, retail, trade businesses, Professional Services, Not-for-profit Schools etc. We are committed to understanding our clients, and delivering insights and creative solutions, to drive sustainable business growth.
This is an excellent opportunity for individuals who are keen to take a step in the direction of leadership roles in their career.
**Do work that matters**
Taking a key leadership role and using your ability to coach and develop others, you will lead a team of Analysts and Account Managers as well as being responsible for actively driving the uplift of overall capability across your Centre.
**More specifically, you will**:
- role-model and lead the delivery of best practice Service, and outcomes that meet credit and compliance requirements;
- work collaboratively with peers, business partners and stakeholders to build strong and effective relationships and ensure your team are meeting business needs;
- drive a customer centric culture by ensuring your team provide responsive, professional and quality service that meets the needs of our people and clients, and positively contributes to NPS;
- focus on ensuring that frontline staff have the necessary capability to consistently deliver exceptional service within an operationally compliant framework;
- proactively identify and assess risk within the business and share best practice insights that will be used to drive and support course correction;
- drive a productivity mindset, and maintain a continuous improvement focus to implement practical process improvements across the business;
- ensure strong risk acumen, and drive a culture of accountability and excellence across your team;
- facilitate ongoing development of your team to continually build on credit, risk, technical and leadership capabilities; and
- role model a curious mindset and adoption of technology across your team and business.
**What are we looking for?**
We are looking for a Team Manager with demonstrable ability to engage, lead and guide a team. You will support your team to help them achieve their goals and drive a culture of accountability in the team. In order to be successful you will have;
- Demonstrated experience as a senior analyst with a strong risk mindset and credit skills. Whilst experience at a leadership level is highly regarded, consideration will also be given to applicants where leadership is in their career development plan and they can demonstrate a track record of high performance as a senior member of the team;
- strong financial services industry experience, including experience within a sales and/or risk role;
- extensive knowledge of bank and financial services products and services and strong commercial acumen and risk knowledge;
- proven ability to build strong and effective relationships and to work collaboratively with business partners and stakeholders;
- a continuous improvement mindset and a creative approach to problem solving;
- a curiosity and passion for technology; and
- strong customer focus and a real passion for delivering exceptional customer service.
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Advertising End Date: 14/06/2023
