Customer Relations Consultant

2 weeks ago

Bedford Park, Australia BT Financial Group Full time

Entry level opportunity for committed customer service super stars seeking a long-term career in financial services
- Full time paid training provided
- Perm full time role based in Bedford Park

**How will I help?**
As a Customer Relations Consultant within BT, you will thrive on being able to assist a diverse range of customers with their superannuation while tackling complex and interesting problems. You will be working in a high energy environment, that is highly structured, monitored and collaborative. This Bedford Park based contact centre role operates on a Monday to Friday rotating roster between 7:45am and 5pm.

**What's in it for me?**
As part of the Westpac Group, you will be able to have access to some of the best banking, wealth, and insurance benefits. At BT we commit to helping team members take their careers as far as possible. You will be entitled to a suite of online learning, continuous training modules and career planning tools to grow with us in an inclusive atmosphere, where life-long friendships can be made.

**What do I need?**
We are on the lookout for committed customer service super stars, who are looking to expand their career into superannuation, no previous superannuation experience necessary. To take full advantage of our full-time paid training and development, you'll only need the following:

- Strong customer service experience, such as retail, hospitality, telco, or any customer service industry
- Ability to commute to Bedford Park for full time work, on a 5 day a week rotating, Monday to Friday roster between 8am - 8pm AST
- Strong customer focused mindset and experience supporting customers and their escalations through empathy, creative problem solving and ownership
- Must be confident in dealing with high call volumes,
- Must be able to work independently and as part of a team
- Strong written and verbal communication skills
- Computer and technology literate with an eye for detail and ability to proficiently multi-task

**What's it like to work there?

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