Front Office Supervisor

4 months ago

Brisbane, Australia AccorHotel Full time

**Company Description** Join** us at Accor, **where** life pulses **with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting memorable and impactful experiences for your guests for your colleagues & for your planet

**Hospitality** **is** a **work** of **heart**,**
**Join** us and **become** a **Heartist**®.**

Pullman & Mercure Brisbane King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers as well as a place to be with our external facing Venues. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms.

The hotel also features some amazing and extremely popular externally facing venues including Goldfinch Restaurant and Street Café, Sixteen Antlers Rooftop Bar as well as internal facing KG Bar, Expresso Bar and our Executive Lounge.

We are looking for our next Front Office Supervisor - Nights to join our team
- Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
- Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
- Assist with the running the night audit process including correctly posting all hotel’s revenue for the day, accurately identifying discrepancies and producing a complete night audit report thoroughly and accurately
- Ensuring all the duties are completed
- Professional development of Night team to ensure strong succession planning
- Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
- Maintaining procedures in relation to credit and cash transactions and accounting documentation.

**Qualifications**
- Have experience with high volume and preferably luxury service
- Have strong communication skills.
- Have the availability & flexibility to work shifts across Monday to Sunday including public holidays;
- Hold a full and open driver’s license
- You are able to manage your time and can handle juggling numerous tasks at once and have experience in managing large airline crew movements
- Have experience in Opera, Microsoft word and outlook
- Have experience in similar role within the hospitality / hotel industry

Should you join our team, we will provide you with career development opportunities, a fun and rewarding work environment as well as hotel discounts worldwide.
**Additional Information**
**_
Our commitment to Diversity & Inclusion:_**

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

**_ Benefits Your Way:_**
- Access to Accor team benefits, including global discount's on accommodation and food & beverage.
- A supportive and collaborative work environment.
- The opportunity to grow and progress your career with Australia’s largest hospitality employer - Accor
- Accor has a strong focus on ensuring all of its people feel welcome and feel valued.

**_ Why work for Accor?_**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of.

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